Hotele z: spa w Louisiana, United States

„Enjoyed my stay. Nice, clean room. Witness a guest stumble past 2 staff members with a beer in his hand. The guest eventually fell at the elevator. I informed the staff members present. ID staff informed me that he called someone but did not leave his post. A third staff member arrived as we entered the elevator. I can understand the member checking ID could not leave his post, but the other guy standing closer to elevators could have made some type of effort to assist.”

„Everyone was nice and the beds were so soft and so was the pillows and the rooms are so clean”

„Fabulous as always! We always enjoy our stay. Zoey Duplichain is a fantastic concierge and very attentive to the details. Our special order chocolate cake was fantastic. The water was perfect and the food is delicious. We absolutely loved it and we are going back next week! Can’t say enough about it! We love bills on the beach and Austin is a great server. The beach is great for walking at night and the atmosphere is great. Plenty of things to do and lots to see for everyone. We love golden nugget. The black jack is wonderful and they keep the drinks coming. We are going to celebrate my twins 21st birthday on Monday. I can’t wait it’s going to be absolutely perfect. We’ve ordered a cheesecake from Vic and Anthony’s. I’m sure it will be nothing short of amazing.”

„We were there for business. It’s a good location, close to restaurants”

„The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free”

„Pracownicy byli uprzejmi i wydajni, pokój hotelowy był czysty i jak się spodziewano. Jakość telewizji była słaba, ale naprawdę nie miało znaczenia.”

„Our room was very clean and spacious. The ****** was terrific and we had a lot of fun. We ate at the Riverview and also at the snack bar, both had delicious food! I will definitely be recommending these accommodations to friends and family!”

„* No soap or shampoo in shower * Room located across from elevator, ice machine (broken), and stairwell, all of which are noise prone * There was a constant deep throbbing machine noise * Check-in agent was not aware of adjacent parking garage policy compared to valet parking. Net: poor night’s sleep. I checked out after one night, a day early.”

„Hotel has large clean comfortable rooms but no refrigerator anymore. Valet parking and check in staff are excellent. Room service breakfast and angus burger excellent. Close to shopping.”

„Nice and clean got to do laundry whenever! Nice staff and rooms!”