Hotele z: bar w Cambridgeshire, United Kingdom

My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues. Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected. I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping. Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place. An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay. I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue. Unfortunately, based on cleanliness alone, I would not rate this stay highly.

Stayed as close to Huntingdon Racecourse as where our cycle ride was starting. The room was clean and spacious. The bathroom was small and a little tired, the shower was OK, no flexibility with it, so had to wash my hair, which had only just been cut 4 hours ago. The breakfast was cereals, toast, packeted croissant, tea, coffee and fresh fruit juice. Really good value for the price. When booking the initial price changed which was frustrating, but still extremely good value for a last minute booking.

The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.  The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.  Once in the pool it was clean and warm.  Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.

Very convenient, just nearby bus stop and sansburry( a big supermarket), good view and good breakfast

I'm pleased with this accommodation where I stayed on my own for 1 night. Very clean. Shower was hot and effective. Bed was very comfortable, although the duvet did get too warm during the day and I didn't actually get a good night's sleep. No way to turn down room temperature as far as I could tell (this was end of September). Very good location. Only a 3-minute drive from the park & ride, and overnight I parked for free across from Sainsbury's, which is just 2 minutes' walk from Turing Locke. It's not in the city and would've required waiting for the bus if I were to go into the city, but didn't bother me as I quite like staying out of city. Would recommend.

The hotel is the basic we needed when we used it. The room is clean and the double bed is spacious enough for 2 people. The breakfast is great with a variety of breakfasts. My only concern is that the taxi is quite expensive compared to Uber, so I will recommend Uber instead of using the hotel taxi list.

Had a comfortable stay at the ibis in Cambridge. The room was clean and had everything we needed. The best thing is the location — it’s right next to the train station, which makes it really convenient. Staff were very friendly and helpful. Our room has a great view too. There’s a bar open 24 hours and a nice lounge area on the first floor to sit and relax. No complaints at all. I’d happily stay here again.

It was a very pleasant stay. Very comfortable bed and pillows, I’ve had an amazing sleep. Bathroom clean and quite big with all necessary toiletries provided. We used the gym, swimming pool and sauna facilities. All very clean. Gym receptionist was very kind and helpful. Gym was fully air conditioned, pool and areas clean. Only odd part, there was a swimming lesson in action for young kids so couldn’t enjoy the pool much. Breakfast was lovely also! Good variety of food. I would definitely return!

The room was spacious, beds comfortable and a good shower. Good number of food options in the welcome service. Staff courteous. Breakfast was good. The downside was the cleaning...dusty carpet, lamp shades, fan and a room full of crane flies on our arrival.

Good stay. The pool area is quite small and not the cleanest so wouldn’t give it 5 star. Handy that the lockers were free and free towels provided. Would’ve liked a dressing gown. Room service was quick, hot, and tasty. Customer service was lovely but quite slow on reception. I would definitely stay again!