Hotele z: breakfast w Banten, Indonesia

“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly.

We stayed here for one night before our connecting flight, and for that purpose, this hotel was truly excellent. Its location is ideal for a stopover. The service was friendly and professional. We were also allowed to check out an hour later, which was very nice and gave us some extra peace of mind before heading to the airport. The room was clean, comfortable, and well-equipped with all amenities. All in all, an excellent choice for travelers looking for a comfortable overnight stay before continuing their journey. Definitely recommended!

Had a cosy, quiet and enjoyable 5-night stay at Herloom's one-bedroom premier twin room. Experienced some problems with the balcony door and bad odour from below the kitchenette's sink, and the support came to rectify the issues promptly. Breakfast was fantastic. All the hospitality staff were courteous and, without fail, asked for feedback for improvement. Kudos to the customer service team! Special shout-out to Ranti, who greeted us every morning with her bright smile and was prompt to help with all the requests we had during breakfast. Great service with sunshine smiles even on rainy days! Will definitely recommend Herloom Hotel and Residence BSD to travellers for a comfortable stay at BSD.

The cleanliness was perfect, and the service from the reception to security was incredibly friendly. The food was standard, nothing spectacular. However, the facilities are a bit outdated. The room design is too rigid and old-fashioned. It could really use some updates, perhaps with stickers or other decorative touches to make it more appealing. The TV isn't a smart TV, which is quite behind the times. For a 4-star hotel, I'd expect more updated facilities. Also, only two bottles of water were provided. I suggest having a water refill station (like a dispenser) in the hallway. Water is cheap, but providing easy access to more water would make a huge positive impact on guests and show a great deal of care.

The location is all right,  Customer service really really good, But the everything else is really bad. The shower, the door, the floor, the table everything just falling apart. I wouldn’t recommend this hotel to anyone..

Used this hotel for a business trip. Excellent value for money. The facilities are new and very clean. I could even watch NHK World. It's directly connected to the adjacent mall, so finding food was never an issue. The gym is also clean and easy to use. Compared to hotels in central Jakarta, which often have older facilities and higher prices, this place offers a much more stress-free stay.

Always love staying here for a staycation, because it doesn't feel like I'm in Tangerang haha. Unfortunately, the bed is a bit hard and the water heater is no longer usable. Hope they replace them soon.

This is a very recomended hotel for leisure and winding down. Supported with service and hospitality exceeding for the price. Looking forward for another chance to stay at Novus Jiva Resort Anyer.

The room was spacious and the bed was comfortable. Breakfast was decent with plenty of options. There was a wedding during our stay, and the pool water looked a bit murky, so we opted not to swim. We arrived very late at the airport and had inquired about the hotel's airport shuttle schedule and pick-up location beforehand, but it was still hard to find, and we ended up missing it and had to call our own ride. The garden was lovely for a stroll, sunny and quite pleasant, but the rabbit enclosure was a bit disturbing – the large rabbit seemed listless, and its cage was covered in tiny spiders, which was both creepy and concerning.

Excellent stay and great value for money I had a very pleasant and satisfying stay at this hotel for 4 nights. The room was very clean, comfortable, and well maintained. Although the hotel is an older property, the condition of the room was well taken care of. The staff were very friendly, helpful, and accommodating. The location is also very strategic, directly opposite a shopping mall and surrounded by many shops and restaurants, making it very convenient for guests. The breakfast was delicious and offered a good variety of choices. However, it would be even better if the hotel could change or rotate the menu daily, as most of the dishes were quite similar each day. Overall, this hotel is definitely value for money. I was very satisfied with my 4 night stay and would definitely stay here again if I visit Cikarang in the future.