Hotele z: bar w Massachusetts, United States

In Southborough, very close to the company, nice and quiet environment The front desk service was very good. I arrived quite late at night and was given freshly baked cookies, which was very considerate The room was quite large, the two large beds were very comfortable, the bathroom facilities were also good, and the cloakroom was very convenient You can watch Netflix and other movies on the TV for a fee, and there is also cable TV The only drawback is that the coffee machine is very dirty, with dust inside and outside, and needs to be washed before use. The disposable cups and cup lids provided are also covered with dust I don’t know if this room has not been occupied for a long time Please check the hygiene of the room before checking in

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience

The hotel's location is excellent, right in Back Bay, making transportation incredibly convenient. There's a shuttle bus from the airport to the hotel, and it's within walking distance of the train station. The views are great, with the Boston Public Library right downstairs, and shopping and dining are very accessible. The room was clean and tidy, the bedding comfortable, and the overall stay was very relaxing. The hotel staff were friendly and helpful, and both check-in and check-out were smooth. Overall, it offers good value for money, and the toiletries and coffee bar were also very good. The only minor downside was that there was only one chair in the room, which wasn't very convenient for two people.

It's just an ordinary business hotel, just stay for a while, it's very quiet, but the room facilities are a bit old, but the bedding and everything are clean, overall it's good, nothing to complain about

This Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude. There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel. Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation. In short, you don't need to live here if you don't want to watch the game nearby.

I arrived at the hotel after 11 PM. I had specifically requested a room with a good view when I made the reservation, but the next morning, when I opened the curtains, all I saw was a wall. I was too lazy to change rooms, so I just made do for a few nights. One morning, there was a loud drilling noise at 9 AM that lasted on and off for about an hour. I contacted the front desk, and they just said they'd check on it, but the noise didn't stop, and I never received any follow-up. The room was also very small. On the positive side, the location is excellent; it's convenient to go anywhere and it's connected to a large shopping mall, which is great for shopping and dining. Overall, it's okay, but the front desk service could use improvement.

Had such a wonderful experience here, we went on a little weekend getaway before our first baby comes, firstly they gave us a complimentary upgrade to our room, my honey and our friend enjoyed the bar drinks and were served their beverages in the timely manner, breakfast the next morning, the food was delightful and was brought directly to our room for us. Check in and out was made so easy with the kindest front desk attendants. The view from our room was incredible! 10 out of 10 will be staying here when we find ourselves in Boston again.

Good environment, the room is fully functional, clean, breakfast is good, the price is reasonable under the current hotel price in Boston

This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.

The location was great for us to do all we needed. It is possible to walk to most places but is also easy to get an Uber. Staff were really friendly and helpful. The room was fine, but the bathroom a bit tired. Someone had stuffed toilet roll into the door stop and there were patches to the shower, but otherwise it was fine. The warm cookies on arrival were a lovely touch, as were the chocolates left in our room on the second evening. There is a small gym, suitably kitted out, but guests can also use the YMCA gym in operating hours.