Lovely welcome at reception. Really helpful with parking.
The room was large, lovely and warm and had every thing we needed.
The most beautiful setting for breakfast again with friendly and helpful staff. Loved the decorated Christmas trees.
The hotel was in an ideal location for Bettys and the shops.
Excellent stay. The hotel is ideally located if arriving by train. We arrived in the morning and were pleasantly surprised that we were able to check in early as our room was ready. Our room was spacious, clean and comfortable with a roomy walk in shower. The only thing that would have improved it would have been some drawer space as it only has hanging space in the wardrobe. All the staff were helpfull and friendly. We had an evening meal and breakfast during our stay and both were excellent. We also made use of the leisure facilties during our stay. Overall would highly recommend and if we visit York again would definitely stay at The Milner.
My wife and I stayed for a couple of nights. Checking in felt more tedious than it needed to be and our keys stopped working half way through the stay. We had a nice room with a comfortable bed and it was serviced, which isn't guaranteed these days. Breakfast was buffet style with plenty of choice. The staff were attentive and helpful. I'd stay there again.
This exquisite hotel provides exceptional value for your money and is ideally located for immersing yourself in the local attractions! The surroundings are absolutely breathtaking, making it a perfect base for your adventures. Whether you're looking to explore charming nearby villages or enjoy scenic views, this hotel offers a beautiful haven to return to after a day of discovery.
Cleanliness and tidiness impressed me most. The reception service is brilliant and staff are always with smiling faces. I will suggest to my friends and family to stay in Holiday Inn York whenever they visit York.
A very convenient location located within the city centre of York. There are numerous bus stops just located within 3 mins of walking making it very easy to travel to rail station or designer outlet. Moreover, there are numerous groceries such as saintsbury, Tesco and M&S foods. 10mins walk to York minister. It comes with complementary breakfast as well and it has many varieties and delicious. From the room you can overlook the Clifford castle as well.
1. Check-out Time Is Too Early
In my experience, most hotels—whether five-star establishments or smaller boutique hotels—allow guests to check out around 12:00 noon. However, for such a large hotel with a rich historical background, the check-out time of 10:00 a.m. feels unreasonably early. It is particularly inconvenient for guests who wish to have breakfast, as the kitchen closes at 9:00 a.m., making the entire morning feel rushed. This aspect was disappointing and should be seriously reconsidered.
2. Luggage Storage After Check-out
As a frequent traveler who has stayed in many hotels across different countries, I have never encountered a situation where luggage storage after check-out was not available. Typically, guests are allowed to leave their bags temporarily while exploring the city and return later to collect them. Unfortunately, this was not possible at this hotel.
I found this quite surprising, especially considering the size of the property. As a result, I had to carry a large suitcase while visiting the beach and dining outside, which significantly affected my experience. This policy made me feel that guests are not sufficiently accommodated after check-out, and it was quite disappointing.
3. Room Facilities
I understand and respect that this hotel is nearly 200 years old, and I have no issue with its age or character. Overall, the room facilities were acceptable; however, the water taps could benefit greatly from modernization. The current rotary-style taps are difficult to operate, requiring considerable force to turn on and off. This could be especially challenging for elderly guests.
Additionally, when I entered my room, I noticed that water was already running slightly due to the tap not being fully closed. If the hotel were to gradually replace these taps with more user-friendly designs, it would not only improve guest comfort but also help conserve water in the long run. I believe this would be a worthwhile investment.
Room was good, loved that the leisure centre was open till late so could get time at the pool and jacuzzi even after sight seeing. Breakfast was great, nice continental selection, and a picturesque view from the restaurant. Staff were very friendly and attentive.
A potential improvement could be the hot water control in the shower - ours was a Deluxe room with bath. The temperature was either scalding hot or ice cold - there was no in-between.
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Oceny: 73
9,0/10
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113 881 KRW
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8.8/10
Very Good
YYeziA small villa, the room is clean and tidy, very warm and quiet, the service is very good and warm, we live on the 3rd floor, there is no elevator, the suitcase is the store to help get the room, parking is also convenient. The environment of Zhou is good, and it is convenient to travel. It takes 20 minutes to walk along the river to see the tourist attractions in the downtown area. Only breakfast is very expensive. Two nights a day is a pleasant experience.
NNadlouStayed a few times at the Grand Hotel Scarborough, it is situated within a few minutes walk to the town for the shops and eateries also a 5 min walk from the train station.
The seafront, beach, arcades etc is either a tram ride away, a walk down steps or a stroll down through the town.
Our room was a double, but was 2 singles beds pushed together, the mattresses were very hard and uncomfortable, only one pillow each, we could've requested more from reception but normally these are usually found in wardrobe or on shelving in other hotels.
The view was OK overlooking the carpark to the front.
There was a small fridge which was on the floor by the dresser, very odd not on a surface like on drawers. A hairdryer, flat screen tv with no ITV, ironing board, kettle, cups coffee tea, bath towels etc were provided .
The Bathroom was a bit odd with the shower screen attached past the safety grab rail so water splashed onto the floor, the toilet was also slanted towards the bath.
Room was warm enough, a fan was in the wardrobe as no aircon but didnt use it, we had frequent visits from the local seagulls on our windowsill.
This hotel is OK, it's very dated with brown furnishings and the rooms/ skirting boards need a deep clean and refreshing.
Cannot comment on food, entertainment or bar as we didn't partake in these.
AAnonymous UserThe hotel's location and ambiance are great! The check-in experience was decent, but a larger room might have been more comfortable. The mattress was super comfy, ensuring a good night's sleep!
GGuest UserPerfect location for a sightseeing trip to York, with car parking. The hotel was gorgeous, beautiful room (we had blenheim suite), huge copper bath in the bedroom (bring your own bubble bath!), super comfy bed, beautifully decorated room. Reception staff lovely and very knowledgeable of local area. Lovely bar too with friendly staff, a range of boardgames available which was fun. Breakfast room had a great Churchill theme ( brilliant top/bowler hat lighting). Would definitely recommend. Thank you for a really lovely stay.
TTuya22We had a small issue with the twin bed upon arrival, but the front desk staff resolved it quickly and was very kind. Everyone was extremely friendly and helpful throughout our stay. The sea view during breakfast was beautiful and made the morning especially enjoyable.
BBev RussellReally nice place , brilliant value, clean rooms with nice bathroom products all the staff really pleasant helga on reception was lovely and the spa was a bonus with free towels and padlocks at the spa reception paid a lot more for a lot less great parking for £6 def use them again rooms are really well appointed , safe, iron hairdryer good amount of teas coffees and milk only minus is it could use a fridge
NNilpThe hotel stay was really peaceful and quiet, very clean and spacious big room and space. The food was delicious and the waiters were so helpful and friendly. The staff helped us and gave a free chocolate box for my friend's birthday party.
GGuest UserCheck in was easy and the front desk, restaurant, and bar staff were great. The menu at the restaurant is very limited...not many healthy choices and very few starters for those who would just like small bites. There needs to be more restaurant and bar staff ! one person serving the bar and restaurant ? Not fair to staff or your guests. When we were there we were not told the restaurant was closing early because of a large tour group so my friend who joined us later was unable to order anything. The room was also quite dark so I would suggest adding more lighting. That being said, good location and clean!
GGuest UserExcellent location to everything, breakfast was just ok 😣 our bed was terrible, we reported it ,my husband keep thinking he was going to fall ,not sure if it was a broken base of the stuffing had gone in the mattress , he slept on the floor at one point 😡
PPaulHBWe had an excellent stay at Mercure York Fairfield Hall. Without exception the staff were very pleasant and extremely helpful whilst at the same time understated. The breakfast represented excellent value with good choice and nicely prepared and presented. We had the opportunity to upgrade our room which we did, having the Honeymoon Suite as a consequence made our stay very pleasurable and comfortable. Accommodation is good but the decor in places a bit tired. Location wise it is excellent being a short distance from the Park and Ride which makes getting into York so easy and cheap.
Our only gripe is that there is nog a EV charge point in site though there are sondd ed at the nearby retail park.
All in all an excellent place to stay for a trip to York. We would be happy to return.
Thank you.