Hotele z: breakfast w Split-Dalmatia County, Croatia

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

This is an intimate 5-room establishment situated amidst the alleys of the Old Town, hence cars cannot drop passengers at the doorstep. Easy enough to catch a shuttle bus for EUR 8 from the airport to the bus station at the port, from which a Makarun staff will meet you and assist you with your luggage to the hotel, a 10-minute walk away. Breakfast is a la carte, as is to be expected for such a small establishment, comprising 3 courses - pastry/toast, eggs of your choice with cold cuts, and a dessert, complemented by tea coffee and/or juice. Food was more than adequate in terms of quantity and quality. My room was comfortable enough, though 2 issues were noticeable: * Instead of a flat cotton bed sheet, there was a fitted sheet made of what seemed like jersey, and looked more like a mattress protector.This was pilled and coarse, in contrast to the far smoother cotton quilt cover. When I brought this to the attention of the staff they explained that this is standard for the hotel. Whilst it did not affect the quality of my sleep, the coarseness of the sheet wasn't entirely pleasant * In the bathroom, the shower was mounted at waist height, hence one either had to hold the shower in one hand, or, if there was a need to use both hands to wash, then one would have to crouch under the shower while it was in its holder. Not particularly convenient. Overall a comfortable stay in a convenient location, enhanced by the friendly and solicitous Ivan and Mario.

Great location, view was amazing and room was clean and nice furniture ! -Staff was very absent and you need a key to get in the hotel and in room. we forgot our key in our room and realised after dinner around 11pm and even though staff should be in hotel until 3am : no one was there . We had to contact by phone only but being Canadian we didn’t have a working phone . We almost slept outside. . We got help from neighbour restaurant. - staff supposed to start again at 7 am ; we left at 8 without checking out as again there was no one . - my daughter got her EarPods stolen in our room we could locate them with the Apple app and could see exactly where they were . Again no staff at all in hotel to tell them cleaning person stole. (We are SURE 100% they were stolen as they didn’t leave the room we never brought electronics with us anywhere and the location they were at was 7km away from hotel where we had never been. - they offer steaming service, I wanted to use it but they told my it took 1 week to fet my clothing back .. we were there for 4 days. Staff offered to bring a steamer to my room so I could do it myself . They never brought it… -there was a beautiful terrace on the 4th floor but we only found out about it on our last night . - we wanted to go to a beach and the staff said it was a 45 min walk and that’s only way to go. We walked . Finally when we got there .. we could have takes a trolley for 3euro …. We took it to come back. -

Nice hotel but only if you can get it around 250 euro per night - any more and it’s probably expensive for what it is but hey it’s Hvar and nothing is cheap The rooms are nice and AC works well The Breakfast is very good and Marko and his team really go above and beyond The location is excellent right on a little beach which is free but chairs need to be rented and a 10 min walk along the boardwalk to old town Now the bad The reception don’t really seem to care about the guest and are actually pretty rude Second day HK didn’t come when we asked reception we were told did we ask for HK ? Which was strange thing to say really when the day before we had it It then took hours to get the room cleaned and follow up visits for towels and soap On the last day we left our bags and arranged the free ferry pick up and drop bag service (which you don’t know about until you arrive) we asked what time would the bags leave so we can change first the said 3.30pm when we got back at 3 the bags were gone and they said sorry we were busy so we had to walk to the ferry in our swimwear as we planed to change It’s only a small matter but shows how they really don’t care and say what they like

Fantastic hotel, 5 minute walk from the ferry terminal and bus station. The resort is small but makes for a quiet holiday which is exactly what we were looking for. We were upgraded to the harbour suite which is a stunning room, although no balcony, didn’t bother us, just to make others aware. Shower gel and shampoo are Ritual branded and smell lovely. The food is fabulous, breakfast is buffet style and dinner (for half boarders) is chosen off the menu. Really high quality and believe they were Michelin recommended for 2024. They even gave us a breakfast bag as we were checking out very early. The staff are fantastic, very friendly and can’t do enough for you. This was the case from reception, restaurant to the roof top bar. All were great. The rooftop bar was a brilliant place to sit and watch the sunset and the ferry coming and going. The pool is covered and heated with a separate area for sunbathing. There’s also a couple of saunas you can use. The smallest gripe, it would be good to trim the top of the trees which blocked the view from the sun terrace. Would absolutely stay here again for a chilled and relaxing holiday.

This is a self check in hotel. The hotel staff gives you all the instructions to get the key. I was fortunate to arrive at 3 pm and met the person in charge of the hotel. She explained to me everything. During summer if you open the window the AC stops working. So you basically stay with the windows closed or feel the heat with open windows. The breakfast was okay. The crepes were SO big for 1 person. The omelet was good size too. The room is big. There is security box and fridge. Let's mention the bad things: you need to go up to your room and bring your suitcase sometimes to the 3rd floor. The toilet was big but it had a strong smell. The soap for hands was so strong. Very strong smell. Why do you use that soap?. You need to change this (just saying...) . There is a bar in the 1st floor that belongs to the hotel. There was a football match and a person turned on the volume of the TV so loud at 11 pm. I had to go downstairs to tell the staff I had to sleep. Expensive accommodation but what do you expect from Split?

Fantastic location. Highly professional and very friendly staff. Excellent breakfast. Stunning views on the city The hotel is a 5-minute walk from the city's main attractions.