Hotele z: breakfast w Lazio, Italy

The price of this hotel is quite value for money for a very basic stay, especially considering the location near Termini. It includes basic breakfast as well.The room is simple and the facilities are minimal, but acceptable for a short stay in Rome. When we arrived at night, the male receptionist was excellent — very friendly and welcoming. He even reminded us to be careful with our belongings in the area, which we appreciated. However, our experience the next morning was unfortunately the complete opposite. The middle-aged lady at reception was extremely rude and unwelcoming, no hello no god morning, when we walked to the lobby, she rudely asked what is your room number, u need to pay for your dog etc like we are somewhat an intruder. It’s very shocking for a start to the day. The hotel advertises itself as pet-friendly, yet we were repeatedly told what we were not allowed to do — we couldn’t bring our dog near the breakfast area and were given strict instructions in a very unfriendly tone. Our is small dog, we would appreciate that kinder treatment More concerning was the inconsistent and dishonest pet fee. The site clearly states the fee is €11, but she initially tried to charge us €25. Is she trying make some petty cash out of it? After we showed her the site information which clearly says €11, she changed it to €15. When we questioned this, she sarcastically said “Nevermind it’s free” then want us to pay again. We found her attitude very inappropriate and disrespectful. The hotel itself is already very basic, but poor customer service makes the experience much worse. It is disappointing that a hotel would allow such unprofessional and discourteous behaviour at the front desk, as reception is the first impression guests have. While the price may be reasonable, the negative service experience makes it difficult for us to recommend this hotel.

Arrived at the hotel past midnight on the first day and was given a noisy room, 402 – remember that number! It felt like I'd walked into a magnetic field. There was a huge boiler right below the room, making noise all night long, so I couldn't sleep at all. The city tax was also super expensive: 6 euros for one person, 12 euros for two. Breakfast wasn't great either; all the dishes were cold, even the eggs. The only upside is its proximity to the central station, about a 15-minute walk.

The room was very spacious and comfortable, and the bedding – sheets, duvet covers, and pillows – was equally pleasant. It's conveniently located very close to the Vatican, with a taxi ride costing only 20 Euros. Each room comes with a balcony, and the air quality was quite good. However, the room temperature wasn't individually adjustable. It was 28°C (82°F) during our summer stay, and it got so hot that we had to wait until after 9 AM the following day for someone from maintenance to adjust it. There's a pool downstairs which seemed quite clean, but access isn't direct; you need to pick up a pass from the front desk first.

TLTR: This is not a 4 star hotel. The location is great, but literally everything else is a compromise… Let me start with 2 advantages of this hotel, since it won’t take long. The first is location. You literally take the north exit from Roma Termini to Via Marsala, cross two streets and take a right - and you are there! It’s that simple :) The other advantage is breakfast: it’s the same everyday, but it’s decent, much better than I expected. And now to the disadvantages… First and foremost: there was black mold in the bathroom! Lots of it. Why “lots”? Because the acceptable amount of mold in the bathroom for a 4 start hotel is zero. Second, the bed didn’t have a headboard. Do you know the acceptable number of headboards for a 4 start hotel? You guessed it: at least one :) The bed was actually two beds crammed together (which I don’t mind), but there was no duvet cover! Seriously: there was a sheet to sleep on, a separate sheet to cover yourself, a warm blanket and a sheet to put over it! Needless to say that during the night the sheet that was between the body and the blanket would be carried away. And yeah, all this 3-in-1 construction was tucked under the mattress like the future of Italy depends on it! What the actual ****?! Do you sleep like that at home? I bet you don’t; so, why would you sleep like that in a 4 star hotel?! Thirdly, there were no slippers, no microwave, no ******* table to eat from, no teakettle, no iron, no shower curtain, nothing! What we got was two paper cups in the bathroom and that’s it. 4 star hotel class service, right? It gets better! If we wanted hot water, we had to go downstairs from the 4th floor to get it from a broken *** mid-sized boiler located right next to the reception desk! Dear guests of this 4 star hotel, please don’t mind my wife getting some hot water for her noodles while you check in and pay tourist tax, it’s fine. When in Rome, you know… Fourthly, the quality of everything in the room was not great… to say the least. The walls were dirty, the hair dryer was really bad, the bottom of the bathroom door was broken. What the ****, guys?! Have you heard of amortization of assets or something? Not cool, not cool. I pay the tax, you fix the ******* door, ok? Lastly, my favorite… there was such a big gap under the front door of the room that everything that was happening on the hotel floor sounded like it was happening in our corridor. I don’t mind people walking past our door, but it really felt like there constantly was a stranger in our room. Couldn’t sleep well because of that. And let me tell you that there was some loud love-making somewhere on the floor… and I felt like a couple was ******* in our corridor! 4 star hotel experience? Not by a bit… All right, let me tell you why I put such a stress on this “4 star hotel” thing. The problem is that in Italy stars in a hotel don’t mean anything! I mean, they mean that the building has a certain amount of facilities, space, etc., but there is no correlation with the quality of staying in a room. Seriously, we stayed in a 3 star hotel in Venice and the room there was much better! To sum it up, this hotel is nice if you need a quick stay next to the railway station… but if you plan to spend more than two days in it… just pick something else if your budget allows. If not: well, you still got the location and the breakfast :) P.S. Cheers to the Asian and the African girls at the reception desk! You are the best :)

The hotel is about an 8-minute walk from the central station, making it very convenient. There are also many restaurants, pharmacies, and supermarkets nearby, which is very convenient. The hotel rooms are large and actually quite clean, but for some reason, there was always an unpleasant odor that wouldn't dissipate, and I'm not sure if there are any time restrictions for room cleaning. However, the hotel breakfast was very good, and the staff were very friendly.

I recently stayed at this hotel and while there were a few positives, the overall experience was disappointing due to a series of overlooked details and frustrating issues. To start with the good—the staff were great: friendly, helpful, and informative. They made an effort to assist whenever asked, and that hospitality was appreciated. The location was decent, about a 30-minute bus ride to the city center. It’s not exactly central, but manageable if you’re okay with the commute. The room was reasonably clean upon arrival, but the quality of housekeeping declined quickly. A lotion stain I accidentally left on the shower floor was never cleaned, and instead of actually scrubbing the area, housekeeping simply placed a mat over it—as if to hide it. Initially, the room came stocked with two sets of towels, but after the first day, only one of each was replaced. While the booking was for one person, maintaining the original quantity would have shown a bit more care and consistency. There were several small inconveniences that added up. For example, the room phone had no directory, so I had no idea how to contact the front desk or reach any services. On top of that, the air conditioning didn’t work for the first two days, which turned out to be because the previous guest had asked for it to be turned off, and it was never reset. It took me that long to realize I had to ask the concierge to enable it again. In a properly managed hotel, the AC should be reset and ready for the next guest without needing to make a request. The continental breakfast was another letdown. The scrambled eggs were dry, lumpy, and had a strange grey tint. The bacon and sausages were cold, and orange juice was served in plastic cups. There was very little fresh fruit, and to top it off, they had a random speaker on the floor playing radio ads during breakfast—a strange and unpleasant ambiance for a morning meal. I’m glad I didn’t pay for breakfast for my entire stay, because it definitely wasn’t worth it. The Wi-Fi was by far the worst I’ve encountered in any hotel. It disconnected constantly and, when connected, barely reached speeds of 5 Mbps. For a hotel in a tourist-heavy area, this is unacceptable and suggests a clear lack of awareness of guest needs—especially for travelers who rely on Wi-Fi to plan outings or stay in touch. Noise was another major issue. The elevator makes a blaring siren-like noise when it opens, which woke me up every single morning. The walls and doors are paper-thin, making it easy to hear people walking or talking outside, and the doors slam shut loudly, adding to the disturbance. Finally, while not the hotel’s fault, there were a few homeless individuals living around the property, which might make some guests feel uneasy, particularly at night. All in all, while the staff were excellent and the location worked, there were just too many frustrating and avoidable issues—poor housekeeping, unusable Wi-Fi, subpar breakfast, noise problems, and a lack of attention to guest experience basics. I wouldn’t recommend staying here unless the hotel makes significant improvements across the board.

We've stayed at this hotel twice. The premium room and standard room only differ in size and the presence of a desk. The renovation is brand new, with a fresh and understated design. The elevator operates silently but is slow. The soundproofing between rooms could be better, but if you just need a place to sleep while traveling and want to quickly depart from Termini for other parts of Italy, it's ideal and budget-friendly.

I saw some people say it was a bit far from the subway station, but it's actually only about 400-500 meters. I don't think it's far at all; it's right on a small street and very easy to find. The staff are all very enthusiastic. Although the room is a bit small, it has everything you need. It's perfect for a solo traveler, very clean and new. I think it's quite a good deal for the price.

We stayed here for four nights in June of 2025. The location of the hotel is generally good for getting to some of the more noteworthy site (Trevi Fountain, Spanish Steps, etc.). There's a metro station around 8 minutes walk away, which opens up most of the rest of the city pretty well. We walked from here to the Vatican, which took around 35 minutes, but would be less than half that by cab. The surrounding area is great for clothing shops, but the food we found nearby was mostly so-so, and frequently over-priced tourist fare, though I'm sure if you walk a little farther from the hotel you can find some good options. The room itself was booked for a family of four, and was comfortable. The bathroom and shower had good water pressure, and the AC worked just fine. Some of the sheets were not quite clean, but we just didn't use the one we found slightly dirty. The beds were comfortable and a good size. The room and hotel have little to no facilities, so you're really just paying for room and the location. The exterior entrance is not well marked, and we actually walked past it on the street several times. If you're thinking of booking here, I'd recommend just looking for the GAP store which is directly across the street, much easier to find. Our interactions with the hotel staff were limited. We received a number of automated messages, some of which were contradictory, or had out of date information. After booking and paying for the room (a non-refundable booking) we were told there was an extra ”city tax” not included which would need to be paid before checking in which amounted to around an extra $90 or so, and the offered price of an airport transfer service went up as soon as we requested it (from 85 euros to 95). The hotel arranged the transfer service for us, but the driver left the airport before we could get out of the passport control due to another booking. The driver service showed up at the hotel at the time the flight was supposed to arrive, even though the flight was late, and you'd expect them to know that going through passport control takes easily an hour, so this seems to be quite poor planning on behalf of either the hotel or the service. We ended up taking a taxi from the airport which was also slightly over half the price of the transfer service, so I'd recommend skipping their service, it seems like a rip-off. Taxis from the airport to the city center seem to be subsidized by the government, and were a fixed price of 55 euros (for a normal size car big enough for 4 people) at the time we visited. The train from the airport is also not a bad idea if you're comfortable using the metro, as the train station is just 3-4 metro stops from the nearest metro station to the hotel (Spagna). Overall, we enjoyed our stay, but felt like we mostly paid for the location.

The hotel has a convenient location, two steps from the Trevi Fountain. Overall, you can stay here for a couple of nights, but next time I'll look for something more comfortable. Cleanliness is mixed: on the one hand, the room was cleaned every day, bed linen and towels were changed, and the bathroom was well-cleaned. On the other hand, the carpet in the room is definitely unnecessary, why do they use it in hotels with high traffic? The carpet was poorly cleaned (or not cleaned at all) by the time we arrived, so we walked around the room exclusively in slippers. The bathroom was very stuffy, like a sauna, and we could not figure out how to deal with the air conditioning, it seemed that the bathroom was heated centrally. However, the air conditioning in the room itself did not work, but we did not contact them, since the nights were warm and we did not freeze. Yes, an important point! There is no soundproofing in the hotel at all, I woke up at night and early in the morning from footsteps in the hallway and someone's conversations.