Hotele z: breakfast w Wiltshire, United Kingdom

Room was very hot with no air con so none of my business colleagues got much sleep/ rest. A small fan in the room didn't do a lot. Staff weren't the most helpful or clear. We booked a spa hotel so our team could relax in the morning and get a jacuzzi following a long work day the day before. The hotel then told us we had to pay an extra £30 to use the spa as we had booked through trip.com and not direct (which would've been free spa access). It just felt like we were being charged the commission they have to pay booking playforms. Overall I wouldn't book the hotel as we came away unrested and not relaxed. Hotel looked nice, but a bit dated overall.

Staffs are helpful. Hotel room is clean and spacious.

Great stay. Upgraded to king premium room being Diamond IHG. Breakfast option was limited. Take away coffee was a great option. Parking was a bit pricey £10 per night. Room was spacious. No fridge in the room. Service was not tip top. I asked for a refill of coffee sachets but it was not done promptly. Had to remind at the reception. Overall, still a great stay.

A Comfortable Stay with a Few Surprises As one of Marriott’s brands, I expected a little more, but overall, the hotel delivers the essentials for a pleasant stay. The rooms are very spacious, with two double beds—perfect for a family holiday. The indoor pool and the gym is a nice touch, though it’s worth noting that external guests can also use it. Things to keep in mind: Parking – There’s a £7.50 per night charge, which feels a bit steep. The website mentions free parking for conference delegates, so it might be worth asking at check-in. Holding Charge – A £50 pre-authorisation is applied to your card. While common in some places, many UK chains no longer do this, so plan ahead if your card balance is tight. TV Experience – The TV system could use an upgrade. Menu and guide functions weren’t available, and picture quality was poor—even on HD channels. Room Details – The room was spotless, but we noticed condensation on the windows and a slight odd smell on arrival. Nothing major, but worth mentioning. Overall: The hotel offers the comfort and space you’d expect from a reputable brand, but a few details—like parking, the TV system, and the holding charge—felt out of step with Marriott’s usual high standards. Still, if you’re looking for a clean, spacious room and good facilities, it’s a solid choice.

I booked a family room and the sofa bed was not ready. When I tried to open it, I found that the sofa bed was broken.We were moved to a second room which was also broken and ended up on the top floor which was very hot and the air conditioning didn't work and ended up having to borrow a fan to sleep.The toilet in the bathroom is hard to flush.There are only about five or six parking spaces, which are shared with other hotels, but there is another outdoor parking about two minutes walk away.Breakfast was very limited and don't have enough fork, I had to share a fork with my child.The waiting time for the elevator is very long. The only good thing was the attitude of the front desk staff, who were always there to help with problems.

The room facilities are not old overall, and the breakfast is quite tasty. The front desk staff are polite and friendly. I've stayed here many times for business trips.

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

Just outstanding service all around. Whatever we asked for - can you keep some of our food in fridge yes. Can we have bowl for own cereals, yes, can we have extra blanket yes, can we have chilled water yes. All yes with a smile. Manager Vishal Chib and Receptionist Kyi Kyi were just outstanding. Wish other UK hotels learn what is service from them!

I wouldn’t think anything would go wrong as with one-night stays at a lot of the hotels I’ve stayed at. I love the unique the hotel exudes, very much accentuated with the internal steps, turns and multiple corridors. It can be rather challenging if you have heavy luggage, especially when it’s more than a piece. Thumbs up for Jamie (the receptionist on shift) as he has been of great help. I’d give the full English breakfast a miss if I’d stay for more than a day as it’s virtually drenched in oil. There’s a pressure pump in the bathroom which sounds every 20 minutes and that made it difficult to sleep as I’m a light sleeper. The room which I have been assigned heats up when the sun hits the west facade of the hotel and it’s very uncomfortable if one doesn’t leave the room. All in all a pleasant stay and I hope my feedback will provide some impetus for improvement.

tayed at Holiday Inn Express Swindon West for two nights and had a pleasant experience overall. The service was good throughout the stay, with friendly and helpful staff. Free breakfast was included, which was decent and convenient each morning. The hotel was comfortable and suited my needs well for a short stay.