Hotele z: breakfast w Liguria, Italy

The appearance of the hotel was very good. The reception area was very clean and quiet. Each floor had an automatic air freshener which meant that the hotel smelt very good. The hotel room had a lovely big bed which was very comfortable. There was a fridge and kettle in the room. The hotel was a twenty minute bus ride from the center of Genoa and once we had downloaded the app it was very easy to buy tickets. The number 1 bus is a couple of minutes walk from the hotel and the bus is every 11 minutes. We discovered a lovely area to eat on the day we left. Leave the hotel and turn right. At the traffic lights turn right . After about three minutes you will find a shopping area with restaurants. We were short of time so went to Tumbler. The staff were very friendly and we had lovely panini. On the negative side, we were woken at 6am with a male shouting very loudly in his room. Later that day, the man was shouting again. I went outside our room and the man was shouting very loudly at a lady in his room. There was a very clear domestic abuse situation with the man hitting the woman which I tried to stop and also contacted reception. Reception asked the lady if there was any problem and she said no so the receptionist left. I said to the receptionist that the man was being violent towards the woman and she said there was nothing they could do. I asked if they could put security on the floor in case anything further happened and she said no. I felt the receptionist could have done a lot more in this situation. I imagine that these situations do occur from time to time so the hotel should give staff guidance on the steps to take to safeguard clients. I felt that the staff at the hotel were not very welcoming. I saw at least four receptionist and not one of them smiled or looked happy to be working. Any time I approached them for information they gave the information but without smiling and were very unenthusiastic.. I would stay at the hotel again as it is convenient for the airport and quieter than staying in the centre. It is also very clean and I got a good night's sleep. Be aware, we booked a taxi from the airport which is 1.1 km away and we're charged 18,50 euros.

This was potentially the best customer service I have ever received at a hotel. Unfortunately, I missed the name of the woman who checked me in, but she was wonderfully warm and bubbly. She welcomed me to Vernazza, offered genuinely helpful advice that enhanced my visit, and remained exceptionally kind and attentive throughout my short stay. The room was small, as is common in the compact villages of the Cinque Terre, but it was comfortable, clean and excellent value for such a popular destination. The breakfast spread was also wonderful. The location could hardly be more convenient. The hotel is only moments from the railway station, which was particularly appreciated when arriving with luggage, while the village, walking trails, trains and boat services are all within easy reach. It was an ideal base for exploring the Cinque Terre by foot, rail and, of course, by boat. As one of Vernazza’s relatively few traditional hotels, Pensione Sorriso also offers visitors an opportunity to support a local hospitality business rather than staying in a holiday flat. In small and heavily visited communities such as this, I believe that is well worth considering. A welcoming, comfortable and memorable place to stay, made particularly special by the outstanding hospitality.

The old-fashioned elevator was interesting! The triple room was quite large, but the layout was a bit odd; there was a big walk-in closet that wasn't very useful, so the actual usable space wasn't huge. The free minibar was great, and there was plenty of water! The service was also excellent. It's quite hard to get a taxi in Genoa, but the front desk staff were very patient and friendly, helping to call taxis or give directions for public transport. I would definitely consider staying here again.

I stayed at the Best Western Hotel Nazionale in Sanremo and could not have wished for a better experience. The location is simply perfect: right on Corso Matteotti, just steps away from the famous Teatro Ariston and the sea. The property is elegant and well-maintained in every detail. My room was spacious, spotlessly clean, and offered the comfort you would expect from a true 4-star hotel. Breakfast, served on the top floor with a spectacular view of the sea and city center, was one of the highlights of my stay: fresh products, a wide selection, and impeccable service. A special thank you to the entire staff, who were exceptionally kind and professional—always ready to fulfill every request with a smile. A particular mention to the reception team, quick and extremely helpful with information and recommendations about the city. I highly recommend this hotel to anyone who wants to experience Sanremo at its best: unbeatable location, excellent comfort, and a welcoming atmosphere that makes you feel at home. I will definitely be back!

Bad: The air conditioning in the summer wasn't strong enough, and I often woke up feeling hot at night, so that's one point off for facilities. I went to the lobby to play my guitar for a bit after waking up hot in the early hours. It's a classical guitar, so the sound wasn't loud, but I was stopped. They just said, ”Now is not the time to play the guitar,” without explaining why (I felt more like they thought it wasn't appropriate to be in the lobby at that hour). Their attitude was very arrogant. (Originally, I'd deduct one point, but writing this makes me angrier, so it's two points off now.) The luggage storage service before check-in and after check-out was a thoughtful touch, which was good. Everything else was just mediocre.

I arrived with my 9 year old daughter and didn't realise it was a hostel. They gave us a free welcome drink and we sat in the bar. We decided to have lasagne for dinner, which was lovely. There was a karaoke night that evening. It was a really cool vibe and I wish I had booked for longer. The location is right near the station. Beds were comfy and we had a nice sleep. 10/10. Thank you.

Very spacious, clean, and minimalist room. Very elegant bathroom, with a sink that I found a bit inconvenient. Unfortunately, there was no hairdryer in the room (probably stolen by someone previously), which I reported to reception. The breakfast was very good and with a wide selection. Parking was a bit inconvenient (little space between the various stalls), partly due to having to stop by reception each time to validate the ticket. The staff were friendly, kind, and helpful.

Pros The hotel is conveniently located near the beach, restaurants, and shops. The staff are helpful and friendly, and we enjoyed the beautiful view while having breakfast. The room is average in size but has air conditioning to keep it cool. Toiletries are also provided. Cons The room and bathroom are a bit small. The hotel is located on the fifth floor, and the old-fashioned elevator can only accommodate around four people, which makes riding it a little scary. The breakfast dining area is also quite small. Additionally, there were mosquitoes in our room, which was a bit inconvenient. Overall The hotel has a great location, helpful staff, and a lovely breakfast view. However, the small rooms, old elevator, limited breakfast space, and mosquitoes could be improved.

When we arrived, the room was already very warm. It was about 30°C outside, even at 9:00 PM, and unfortunately the air conditioning was not working. I couldn’t get it to start, so the room remained very hot during the night. The room furnishings also felt quite old-fashioned. Apart from that, the receptionist was very kind and helpful.

The room was clean and tidy, and the location was conveniently close to the train station. However, there was no front desk reception, and guests checking in after 11:00 AM needed to contact the hotel in advance, but the contact information was inconvenient; there was no email address, and the phone message wasn't in English. The Wi-Fi signal was extremely weak; I couldn't connect to the internet once I entered the room.