Hotele z: Gym w Riau Islands, Indonesia

Check in was smooth. Villa was big, love the spacious living room. Unfortunately need to improve on housekeeping cleanliness. There was a standing stack of cigarette ash left on the dining table beside the pool. There was unwashed coffe stain on the rim of the coffee mug, no stirrer was provided for the coffee and tea satchets, not thoughtful. We hardly use the 3rd floor so cant comment. You need to move the furniture yourself if you wanna sit outside on the 3rd flr. Master bedroom was huge, with view of the sea. Toiletrie, dental kits were provided. The toilet door was abit faulty, could not close properly..sigh.. Bathroom wall looked mouldy/ dirty. We were greeted by thunderstorm the next morning, the wait for buggy took more than 15min in the morning--breakfast peak + inclement weather. Water started seeping into the 2nd flr landing during the pour, and water was dripping from the bathroom...itz crazy..fortunately we were checking out that day already.. Cant comment on other facilities as we didnt get to try..will i go again...maybe after their next round of refurbishment.

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.

The room was clean and the hotel staff were all very kind and friendly. The oxtail soup and sate were delicious.

⭐⭐⭐⭐⭐ Highly Recommended It's about an hour and twenty minutes from the pier, which isn't super close, but the hotel offers a shuttle service. Booking it in advance made things very easy, especially traveling with family. The environment is quiet with great views, and the rooms are clean and spacious, making for a comfortable stay. The snorkeling experience was good, and the staff were incredibly patient and responsible. I definitely have to praise the restaurant! The traditional Indonesian dishes were super authentic; we ate there two nights in a row and still couldn't get enough. Overall, we were very satisfied. It's really suitable for a family vacation!

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

Booked a room with 2 single beds, but entered the room and saw a king bed. Called to reception from room but no one picked up, and need to go down to the lobby to inform them. They didn't apologise and just said they will send housekeeping to split the bed into 2 single beds. They should have take note of customer booking and make the sure is properly done upon check in. It was already tired after a long day of travel, and yet had to go up and down between the lobby and room to settle this. Other than this, the hotel is comfortable to stay, staffs are friendly. Location is about 15mins from Nagoya town centre with more restaurants and shopping available around that area. Nothing much within walking distance around the hotel, however grab is easily available.

Easy access to Grand Batam Mall, which is just directly opposite the hotel lobby. The staff were friendly and welcoming, and the rooms were clean and well maintained. I also noticed that many Asians stay here, which made me feel comfortable. The breakfast selection wasn't very extensive, but it was still good enough. Overall, I had a pleasant stay and will definitely come back to this hotel again.

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

The stay was a very pleasant and wonderful environment. All the staff are very helpful and friendly. There were also a lot of activities to do from indoors to outdoors, beach activities and the jet ski and atv experience was the best! The food there are all delicious. Travelling was also convenient as transportation are easily accessible and provided. Will surely recommend anyone visiting Bintan to stop by Holiday Inn Resort for a fun-filled vacation.

Overall, the food was very disappointing. Both the breakfast buffet and the BBQ dinner were of very poor quality and did not meet my expectations. The room was also disappointing. Even when I turned off the air conditioner, it continued to make noise throughout the night. In addition, none of the touch-control panels in the room worked properly, which made the stay very inconvenient. The staff were all very friendly and polite, and I appreciate their service. However, because of the poor food quality and the issues with the room, this was a very disappointing experience overall. Unfortunately, I don’t think I would stay here again