Hotele z: Gym w Xorazm, Uzbekistan

Advantages: The hotel's location is superb, just across a passage from the old town. The lobby and rooms are clean, and although the staff faced many issues, they still tried their best to resolve them. Disadvantages: 1. The hotel system is chaotic. I booked breakfast through Trip.com, and confirmed with the hotel before departure that breakfast was included. However, at check-in, the staff spent a long time looking for my booking, then said I hadn't booked breakfast. I thought it was resolved after showing them the documents, but the next morning I was stopped again at the breakfast door, told they couldn't find my breakfast room number. 2. Although I knew the hotel only opened in October, all the facilities were still not ready. Upon entering the hotel, I could smell a strong odor of formaldehyde from the renovations, especially in the rooms, which was unacceptable. 3. The hotel TVs couldn't connect to YouTube or Netflix. 4. The breakfast selection was very limited, there was no prepared food counter, and even the toaster was broken. 5. The water dispensers in the corridors didn't provide hot water, and this didn't work even after I complained to the staff. 6. Although the staff were friendly and helpful, they clearly lacked training.

The hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views! However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities! Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night. If you plan to stay a month from now, I would still recommend it!

Environment: The hotel is located about four kilometers from Khiva Old City, so you'll need to take a taxi to get around. Fares range from 8,000 to 15,000 Sum. There are several conference center-like buildings under construction next to the hotel, and a newly opened park, placing it on the outskirts of the city. Facilities: 💌 This hotel is definitely one of the top hotels in all of Uzbekistan. It feels more like a 5-star hotel geared towards conferences and business hospitality rather than a resort-style 5-star. They frequently host important large-scale events. There's an Italian restaurant inside, with prices similar to high-end restaurants in the Old City, and a very nice outdoor dining area. It also has a gym and a swimming pool with dedicated staff, though they are relatively small. Beyond that, there are no other entertainment facilities. 💌 The rooms are incredibly spacious, big enough to run laps in. Each has a balcony (some rooms face an internal garden, ours faced the main road so the view was average). The bed is incredibly comfortable; once you lie down, you won't want to get up. A refrigerator, capsule coffee machine, and safe are all provided, and there's a wide selection of TV channels. 🤨 However, the bathroom feels a bit cramped. There's no dedicated shower area, so you have to shower in the bathtub, and there's no non-slip mat, making it prone to slipping. The toiletries provided are small, travel-sized portions, which feels quite stingy for a hotel of this price. Service: All the staff, from the manager (a warm, local Korean) to the waiters and even the cleaning ladies, are extremely polite. They'll enthusiastically help you with your luggage and are very pleasant to look at. Rooms are cleaned twice a day; our room was spotless by the time we finished breakfast. However, because the hotel offers in-room dining, our room always had a lingering smell of lamb, which was a bit of a drawback. The breakfast was also very good. While the hot dishes weren't particularly extensive, there were freshly fried omelets, and the pastries and fruit were delicious. The staff were remarkably diligent in clearing plates. Summary: There are very few hotels more luxurious than this one in all of Uzbekistan, let alone Khiva. So, if you're looking for the best accommodation experience in Khiva, this is definitely the place. As a business hotel, I think it's perfectly fine; everything is very professional. However, from the perspective of a luxury resort, I find the value for money to be a bit low. For this price, I could get a better experience in other countries, so the hotel's recreational activities and facilities could use further improvement.

This is a Turkish hotel, very good in all aspects, although not a buffet breakfast, but still very rich! A local restaurant 500 meters next to the hotel recommended by the front desk, there is a grade, tastes good!