Homestays w: Hessen, Germany

La habitación está genial, super funcional y bien equipada. Todo estaba muy limpio. El desayuno fue maravilloso, había varias opciones y una maquina de café para servirte tú mismo. La pega es el personal. La recepcionista fue bastante borde. Llegamos a la 13:00h al hotel. La rececpionista nos quiso cobrar 10€ por entrar 1 hora antes a la habitación (por lo tanto, ya estaba limpia). Soy recepcionista, he trabajado y estado en varios hoteles y esta práctica no la había visto jamás. Lo mejor del hotel es su ubicación. La parada de tranvía más cercana está a dos minutos, incluso puedes ir andando a los sitios turísticos.

The hotel is located on the main street at the East Railway Station. Parking is secured for €6. - behind the hotel with a barrier. The room is typical B&B - small but cozy - clean and good bathroom. Unfortunately, there are no proper chairs - only hocker - to work at the table not exactly the ideal. Breakfast is good - there is no huge selection but sufficient. Totally very good price/performance!

I arrived at the store at eleven o'clock in the evening. Fortunately, there was a key boy who got the key to stay.

Have stayed at this hotel before, but this time the housekeeping is so bad that I can't help but give a negative review: 1.) When I came back to the hotel in the evening after 10pm for the second night after was gone for the day, my room door was open and a towel was clamped on the floor between them. It was probably like that since the room cleaning. So for many hours any hotel guest could have walked into my room and searched my belongings. I suspect housekeeping was interrupted by something and they just left the door open. A very BAD, BAD mistake that has not happened to me in many years and in many hotels. This happened on June 1st, 2022 in room 422. 2.) The room was cleaned even though I had put the ”Do not disturb” sign on the outside. The sign was still up when I came back in the evening. It was just ignored. Very bad. 3.) The shower gel dispenser in the shower was empty. It was already empty when I moved into the hotel on the first evening. And after the unwanted room cleaning (see above) it was still empty. So you have REPEATEDLY forgot to check and refill the shower gel dispenser. 4.) Obviously there is no quality control. If a manager walks down the hotel corridor, she should have noticed that my room door is held open with a towel clamped between them.

Stayed there for one night only but were not disappointed despite uncertaincy due to close proximity to train station. The hotel is directly beside the station which made us worry about the night. But to our highest relief we did not hear a single thing, although our room was facing the station right away. Nothing to hear at all. Brilliant windows! Room small but clean, all you needed there. Ideal situation for example for Frankfurt fair stay, within 20 minutes by train in Frankfurt, as well convenient to the airport or something like this. Few restaurants around the corner. All in all much better than anticipated and statements on the website are correct. Breakfast menu however was sp**** but that was foreseable.

La habitación está genial, super funcional y bien equipada. Todo estaba muy limpio. El desayuno fue maravilloso, había varias opciones y una maquina de café para servirte tú mismo. La pega es el personal. La recepcionista fue bastante borde. Llegamos a la 13:00h al hotel. La rececpionista nos quiso cobrar 10€ por entrar 1 hora antes a la habitación (por lo tanto, ya estaba limpia). Soy recepcionista, he trabajado y estado en varios hoteles y esta práctica no la había visto jamás. Lo mejor del hotel es su ubicación. La parada de tranvía más cercana está a dos minutos, incluso puedes ir andando a los sitios turísticos.

The hotel is located on the main street at the East Railway Station. Parking is secured for €6. - behind the hotel with a barrier. The room is typical B&B - small but cozy - clean and good bathroom. Unfortunately, there are no proper chairs - only hocker - to work at the table not exactly the ideal. Breakfast is good - there is no huge selection but sufficient. Totally very good price/performance!

I arrived at the store at eleven o'clock in the evening. Fortunately, there was a key boy who got the key to stay.

It was a nice stay at the hotel, the rooms were clean and made a good impression. The room of me had no beautiful view, but from the hall there was a nice view of the skyline. The lack of staff at check-in was confusing at the beginning but the condition of check-in machines was simple and it went quickly. Breakfast was also good and you had a pleasant night

Well, it is difficult to write a very good revue here as this was the transfer Hotel after our flight from Gatwick was cancelled, the diverted to Heathrow with only the stopover at Frankfurt available. Positive.......they were able to accommodate five couples, everything else was average I'm afraid, i would not want to book in here as my primary location, stop over ok. Food.....ok, Service .......ok, Room ......good. not a lot else to say.

Hello, I stayed with you in fair villa dianna Westend in Frankfurt from the dates 10-14th of dec we paid for the hotel in full when booking our TWIN room which should be a double and a single bed in the room! We arrived at the hotel and a blonde older lady working at reception told us to wait! No one else was there! When SHE WAS ready!! Then she told us that we have a tourist charge of €24 to pay now! I paid it with no hesitation, we got our key and went to our room on the third floor room 301 we opened the door to find 2 single beds!!!! This is not a twin room!! I went down to speak with the lady about the issues and she abruptly told me she had emailed asking me if I wanted an extra bed for €15 per night!! and I never replied to that email as I thought there was no need as I had booked a twin and was expecting a double and single bed which would have been enough room for the three of us!! As she told me no 2 singles I returned to the room got my purse I came down and said we better pay it as we needed the bed for my nine year old daughter!!! She said they would need time to set up the bed I told her that was no problem as we were going to dinner, she gave us the key for 306 to put our bags in and went to dinner while they did the bed. When we returned from dinner, we found a double bed dressed as 2 singles just pushed together!!!! My daughter went to sit on her bed and you can see and hear in the video what it was like!!!! On the second or third night Nadine went for a quick/short shower @9pm I went in for one @ 11pm and there was no hot water in the shower!!!! We did not sleep well any night because of the extra bed that we paid €60 for!!!!!after paying for the room in full before arrival and the €24 tourist charge!!! Also we were on the third floor and could still hear everyone coming in and out and walking the stairs!!! The two young women that were working the before leaving and the morning of leaving were lovely!! And even helped us booking a taxi for the airport. Also the pictures online against what the hotel really looks like are very different!!! On the first day my daughter fell down the stairs I am very lucky I caught her after 3-5steps as she would have broken her neck! She hurt her legs!! And then the psychological fear for her and I of walking the stairs every time since!! We were only in Frankfurt for four nights and our first family holiday and unfortunately due to the creaking bed and lack of sleep we were denied a lot because my daughter was too tired and cranky in the evening to keep going!! Also when we left on the second morning we locked our bedroom door when we came back that night we found our bedroom door opened and ajar someone was clearly in our room and so dangerously didn’t lock the door after them we could have had all our belongings stolen!!! This had been my WORST experience of a hotel EVER!! I await your reply, Tara Mulcahy.

Have stayed at this hotel before, but this time the housekeeping is so bad that I can't help but give a negative review: 1.) When I came back to the hotel in the evening after 10pm for the second night after was gone for the day, my room door was open and a towel was clamped on the floor between them. It was probably like that since the room cleaning. So for many hours any hotel guest could have walked into my room and searched my belongings. I suspect housekeeping was interrupted by something and they just left the door open. A very BAD, BAD mistake that has not happened to me in many years and in many hotels. This happened on June 1st, 2022 in room 422. 2.) The room was cleaned even though I had put the ”Do not disturb” sign on the outside. The sign was still up when I came back in the evening. It was just ignored. Very bad. 3.) The shower gel dispenser in the shower was empty. It was already empty when I moved into the hotel on the first evening. And after the unwanted room cleaning (see above) it was still empty. So you have REPEATEDLY forgot to check and refill the shower gel dispenser. 4.) Obviously there is no quality control. If a manager walks down the hotel corridor, she should have noticed that my room door is held open with a towel clamped between them.

I don’t know the hotel without toilet and bathroom. And the bathroom was so open. We can see each naked in bathroom. Luckily. Am not go with a girl friend. I don’t think it shown in booking. Believe trip .com should made a serious announcement on that.