Hotele Hot Springs w: Wakayama Prefecture, Japan

I had an absolutely delightful stay at this hotel. Every aspect of the experience exceeded expectations — the room was impeccably clean, elegantly designed, and exceptionally comfortable. The staff were warm, attentive, and provided truly outstanding service throughout my stay. The breakfast was particularly impressive, offering a refined selection of high-quality, fresh, and beautifully presented options that made each morning a pleasure. The location is ideal, and the facilities are superbly maintained, contributing to an overall sense of sophistication and relaxation. I would highly recommend this hotel to anyone seeking a premium and memorable stay, and I very much look forward to returning in the future.

Arrive at JR Shirahama Station and then transfer to the taxi for about 4 minutes. It is very close to Toretore market and can be reached on foot. The rooms are panda-shaped and spacious inside. Dinner and breakfast are buffet style 

The hotel's environment is fantastic, and the entrance garden landscape is absolutely beautiful. The seaside corridor is also stunning, and there's a dedicated hot spring area for foot soaks. The public outdoor hot spring views are also great. The only downside of my trip was the room I booked, which was supposed to have an indoor hot tub, but it turned out to be just a regular bathtub. Although the staff explained that the water was indeed from a hot spring, it still felt disappointing, so I didn't use it. I contacted Ctrip customer service about it, and their handling of the issue was very satisfactory. However, the public bath was a delightful surprise; both the environment and the soaking experience were incredibly comfortable. I highly recommend the dinner buffet. Even though it's a buffet, the ingredients are fresh, and the variety is extensive. You can even grill your own food. The tempura was exceptionally delicious, and they had Haagen-Dazs ice cream! Breakfast, however, wasn't as lavish and was quite simple. Overall, I'd say I'm satisfied.

We absolutely cannot contain our elation when recalling our recent stay at this remarkable hotel. From the moment we stepped into the elevator adorned with personalized name cards, my husband and I were enveloped in the warm embrace of hospitality. The attention to detail and the genuine kindness of the staff made us feel like VIP guests. They also thoughtfully provided a bucket for us to indulge in the glowing enchantment of firecrackers and even tidied the mess up afterwards. But the best memory of our stay here was definitely the culinary experience given by the chef extraordinaire — Master Chef Matsuki. His creations were nothing short of a gastronomic revelation. Each dish was a testament to his unwavering dedication and profound respect for the ingredients. Oh, the flavors — titillating all our taste buds in every bite. And the generosity of Chef Matsuki in sharing his culinary wisdom, guiding us on how to savor each morsel, elevated the entire dining experience to sheer perfection. The language barrier was no obstacle to the remarkable team of staff members who graced us with their presence. Their command of the English language was commendable, and even those who were not entirely fluent went above and beyond to cater to our every whim and need. Their genuine desire to assist us was palpable, leaving us feeling truly valued and cared for. I am already making plans to return with my beloved family, as I know they too deserve to bask in the unparalleled warmth and luxury that this establishment exudes. This hotel has set the bar impossibly high, redefining the meaning of hospitality and creating memories that will be cherished for a lifetime. So if you seek a hotel experience that transcends mere accommodation and transforms into a symphony of opulence, impeccable service, and culinary artistry, then look no further. This is the epitome of hospitality, a sanctuary where dreams come true, and I wholeheartedly recommend it to anyone who craves an unforgettable journey of indulgence and delight.

The hotel facility is excellent and perfectly clean with a high-class traditional japanese service standard. Our room was a deluxe room with private hot spring tub. It's a little pricy while I think it's perfect to celebrate the anniversary with my wife. Dinner and breakfast were good, while it may not be the best comparing with other hotels in the major cities. The sightseeing points are also within 5-10 mins driving distance from the hotel. We expected to watch the sunset at the balcony, while on that day the weather was a bit cloudy so we didn't take a nice photo here.

The hotel offers ocean view rooms and a restaurant with sea views. It was a truly delightful and relaxing stay. I highly recommend opting for both breakfast and dinner, as it really enhances the experience. The front desk staff were incredibly warm, enthusiastic, and provided excellent service, which was commendable. For the Japanese-Western style ocean view rooms, the lower floors might get slightly less sunlight in the afternoon, but it doesn't detract from the overall comfort of the stay. There's also a public bath on the second floor. A standout feature of this hotel is definitely the front desk staff – a big shout-out to them again! If you plan on having dinner, it's highly advisable to book the two-meal-and-one-night package. Booking just the room and then adding meals separately will result in a significant price difference and won't be as cost-effective as the package deal. I highly recommend this hotel if you get the chance to visit. It's conveniently located, just a 10-minute walk from JR Kii-Katsuura station.

We stayed in this lovely family hotel for a night, we opted for room stay with dinner and breakfast. There's no shops or restaurant near by, so highly suggest to choose the stay with meals option, otherwise there's cooking facility within the room also, so I think it's possible to cook your own meal if necessary. Location - the hotel is just round the corner of the famous Shirasaki Ocean Park, we even had a good view of the park from our room. There's parking space right in front of the hotel building, so it's very handy. We cycled to the Shirasaki Ocean Park then to the hotel, so it worked out perfect. There's a very steep slop going up to the hotel though, but it wasn't an issue for us as we pushed out bikes up. Facilities - this is a family run hotel which believes was built a while ago, so can't compare it to all those new built hotels. The ”room” we stayed is more like a mini flat, it has a big kitchen, good sized bathroom with changing area, a separate toilet, a living room, bedroom and an extra ”sitting” area. The entire flat is in traditional Japanese style which we loved, and it has all facilities that made our stay comfortable. It also has coined washing machine and driers. We could even access to rooftop on the 4th floor to view the sunset. If you're looking for a quiet place to have quality time, then this is a good place to do so. There's also ”public bath” within the hotel, it's small but wasn't an issue for us. There's also shower and bath in the room also if you want some privacy. Food - all food was cooked and prepared by the hotel owner, and she's a talented chef! Dinner was impressive, breakfast was standard. The hotel owner is very friendly and lovely, it's definitely ”the place” to stay if you're visiting the area. We highly recommend it.

Highly recommended. Good private location, superb service, big indoor and outdoor onsen, superb view and exceptional service. I stayed during end of Nov. 24. The hotel is value for money indeed. The room is definitely not 17m as it s indicated. It s very spacious with great private sea bay view. I stayed during end here one night and stayed at KAMENOI hotel another night. I truly prefer warmth atmosphere here. The outdoor onsen here is certainly better as well! If I go to Katsuura again, I will definitely stay here.

The hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent. There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable. The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience. A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.

Shirarahama Beach is right out the back door of the hotel, which was super convenient! We stayed in a standard Japanese-style room with an ocean view. It was spacious enough for two people, but would be a bit cramped for three. The only downside was the bad weather during our visit. 😭