Macdonald Norwood Hall Hotel

Recently stayed overnight for a wedding we were attending at the hotel. Staff were very attentive and welcoming. We received a free upgrade and the rooms were spotless. Breakfast the following morning was more than adequate with the option of a full scottish along with an array of food for a continental breakfast. I would have no hesitation staying at Norwood Hall again

環境優美，大堂非常漂亮。我們很喜歡這樣的佈置。

my wife and I stayed here for 2 nights in May firstly the reception was good, efficient and polite we did ask about a possible upgrade but were told we have a deluxe room so we accepted that. the hotel is very nice with lots of old world charm such as panelling in the public rooms and grand staircase. the room we had was very good, clean and spacious. during our stay the staff were friendly and helpful at reception, the bar and restaurant. mostly we had a good stay but a few small points to note the bath tap come off during a bath. food and drink are very expensive £9 for a glass of prosecco! and my main meal in the restaurant was £26.50 - when you add the service charge this makes my single main meal close to £30 - the service and food were good as you would expect but prices are still high - we did compare other hotel/restaurant menus. the first morning the breakfast was not good - it was almost cold, small portions, the bacon was overcooked and the sausage burned and only one tea bag in a pot for 2 people! ( I also expected Haggis with a Scottish breakfast as most Scottish hotels have but this was not a problem) a £5 surcharge for eggs benedict - without cooked breakfast not in addition to a cooked breakfast these issues were mentioned to reception the lack of outside space to sit could be improved upon - there are photos in the hotel of parts of the garden when it looked good which are now sadly overgrown and neglected and although there are some nice trees and shrubs in the garden around these were full of weeds and untidy - this is at the main entrance/drive/ car park areas which is what you first see when you arrive. would we stay again - maybe but we would go somewhere else to eat and drink as there are numerous places nearby

Stayed here for 1 night dinner bed breakfast deal.Lovely hotel ,1st class food and service from Janina . There was no charging points beside bed and the shower could do with a grab rail and anti slip mat as was quite slippy with the shower gel otherwise we would stay again.

Hubby and I had the Sunday roasting board on an Itison voucher. We also had starters, both of which were very good. However, the star of the show was the roasting board itself. Roast beef cooked to perfection, melted in the mouth. Really moist and tasty pork. Plenty of both to share between us, along with roast potatoes, carrots, brocolli, creamed cabbage and yorkshire puddings. First class. We also had a couple of drinks in the whisky room, very reasonably priced. Really enjoyed it.

Just perfect! We were transported back to the fairytale of good old Scotland. A tartan clad mansion with exquisite food, superb drink options by the fireplace, a quaint library and quintessencially Scottish decor. Friendly staff, cosy rooms and soft beds!

The Norwood Hall Christmas lunch Host the Roast experience was a cold experience and was simply not good enough. The salmon/soup starter was fine, but the main course was simply cold. All the veg dishes were put on the table, followed in due course by cold plates, and finally the meat was delivered to be carved at the table. No one had anything hot for their main course! One of the two tables did not receive their roast potatoes. The pre-requested GF non meat main course was mythical, despite emails and a pre-event visit to confirm this request. Staff knew nothing about it. The guest was finally given a plate of vegetable wellington - obviously not a GF alternative. They ended up eating only some cold potatoes. The GF dessert was simply fruit salad, produced only when reminded that the tart dessert would not be appropriate. The cheese board was tasty, but again no GF biscuits were provided. The £100 cost for this experience was not reflected in the service or food served. Hot food is a basic requirement and not an optional extra. Failing to provide pre-requested dietary food is quite disgraceful. Going out for lunch on Christmas Day was supposed to be a treat, but Norwood Hall brought no joy on this occasion.

We had an excellent 2 night stay at this beautiful hotel. Lovely food. Very friendly and efficient staff. Special thanks to Carla who gave us information on the history of the hotel. Will definitely be back. Would highly recommend staying here.

Absolutely muddled maze of a hotel that requires you to take 2 different lifts- one up then another one down(!) to reach your floor. Absolute pain in the backside! Also the restaurant prices are ridiculously high. £24 for a burger, but if you want chips that’s an extra £5. Bar had VERY limited beer selection….lager! Nice people but I wouldn’t choose to return.