I brought my daughter away on a wowcher deal, really didn't expect much. Well, I was surprised, I read the reviews about dogs barking and requested a room away from the dogs as I'm very sound sensitive, I haven't heard a thing! No chairs being dragged, dogs barking, absolutely nothing. Had a great sleep. The beds are comfy and the customer service is superb. I had a problem with our kettle, spoke to George on reception and within 10 minutes we had a new one delivered to our room. I also requested a fan at 00:30 as we always have a fan noise at home, the quietness of the room meant I couldn't sleep.... (the temp of room was fine as air con was great) and again George came to the rescue. Delivering a fan 5 minutes later (even when he said he couldn't help until the next night as no availability) he went out of his way to find a fan and deliver it personally. Honestly the best customer service from George, he is a credit to the hotel. We would definitely return as customer service is key to a great hotel. 👍
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