Hotele w Alexandria

The place was really nice everything was clean and organized and I love to come back to this property

Overall I give this stay 5 stars. The front desk staff were VERY friendly! The location is epic! While there is currently no housekeeping service due to covid 19, house keepers came by the room each day to drop off any requested room items (eg coffee toiletries towels). Hummingbird restaurant is open and delicious. Notes: Parking available in a city deck immediately behind the hotel for significantly less money than hotel parking. The walls in the hotel are VERY thin - I listed to my literally could listen in on neighbors phone calls (& ahem…other activities).

Very big hotel, went to the room for a long time. It is suitable for self-driving tourists with cars. It is surrounded by fast roads and has no scenery. The place to eat and the old town are a few kilometers away. The ancient city is beautiful.

I got a room with the harbor view, it was so beautiful. I watched the sunset through my hotel window. And it’s a walking distance to the barbor and restaurants. Staff were hospitable and nice. The only thing is they don’t have free parking nor they cover the parking fees, unlike other hotels. This is first time experiencing having to pay for my own. I had to pay $24 for a day parking.

Hotel stay was far less than satisfactory and here are the reasons: 1. Some Front Desk staff didn’t know how the Bonvoy Ambassador hotel credit worked providing evidence many are poorly trained. a. The morning front desk member told me that he “just worked here” and the manager would arrive in a couple of hours to help me. No one ever got back to me. b. Requested manager support, not one got back to me. 2. Hotel room had: a. Collapsed cushions on the couch. b. Mold in bathroom c. Broken or extremely worn furniture. d. Torn and ripped window drapes 3. Billing was wrong and difficult to correct. Our family grew up managing hotels and I know that owning and operating a hotel is very difficult, this hotel exemplifies just how hard it is. I will not stay at this hotel again because there are so many other quality hotels in the area at the same cost.

My family and I stayed in this hotel on New Year’s Eve and while the hotel itself was okay, I have a lot of issues. 1) The biggest issue was that I got a screw in my tire from the parking lot. They are doing construction at the hotel and obviously do not clean up their mess. After checking in and finally finding a place to eat, which is limited in the area, we came out to find a flat tire. I went to complain to the front desk and was told,”Oh, sorry. I’ll make a note of that”. I had to call AAA and wait for them to come. Meanwhile, the restaurant closed (as did most others). I would have expected the hotel to offer some kind of compensation for the damage, the inconvenience and the frustration, but nothing. 2) Also, I called the day before to see how far it was off of route 95 since I am unfamiliar with the area and the man at the front desk said they were just off the highway. That was NOT true. They ended up being almost 8 miles off of 95!!! So after driving for over 6 hours and just looking for a place to eat and sleep, we had to drive another 15 minutes out of our way to get to this hotel.

I want to state that the Sheraton Pentagon City is outstanding and very attentive to detail! The private breakfast and room were perfect and the rooms were clean and well maintained! The staff were helpful with any questions I had and ensured my stay was a success with the twenty rooms, I had booked with this Sheraton. Jada is the best in the business and the staff outstanding!! I'm in hotels a minimum of 100 nights a year and love coming back to this hotel with my groups. I would give this hotel 6 stars if possible!

I am a travel nurse and I booked 7 days at this location. However, after checking it I was very disappointed. The room had a horrible smell to it, the vent was extremely dirty, and the toilet didn’t work. I then went downstairs to have my room changed, which the night shift assistant helped me with. The next room was slightly better outside of this loud noise that I couldn’t find the cause of. The room was a handicap assessable room, had slight smell as well and dishes were not clean, tub was dirty, and the microwave had old food in it. The next morning I approached Rafeal at the front desk due to the loud noise and me not being able to sleep due to it. Since I was scheduled to stay 7 days, I needed a new room. When I approached him, he was on his phone and didn’t look up at me until I said hello. I then proceeded to ask for another room due to the loud noise. Without him looking into the computer, he told me that “there’s no other room”. I asked him if he could please look because last night the other attendant was able to move me due to a toliet issues and the smell of the room. He said it again, there’s no other room. I then asked him to change my departure date to the next day because I’m extremely unhappy. He did, I asked will I get a refund after check out for the $800 I was charged, he said he wasn’t sure. His attitude and demeanor made me not want to stay here anymore ! At least the night shift attendants were nice. I checked out this morning and was greeted by Marie. She was a breath of fresh air. I proceeded to tell her about the problems o had and She apologized for my issues I had at her location. She was very empathetic & told he how I can voice my concerns. I appreciate her great customer service!

Exceptional receptionist. I asked where truck parking was and instead of talking to me, she came around from behind the desk to go look at my truck, and offered several options. Never once sighed or rolled her eyes. Best customer service I have received in probably five years. Excellent location. The air conditioner was so cold I had to turn it off to get to sleep.

Stayed here for one night before leaving early the next morning to run a race in the city. Super conveniently located right off the highway. Room was nice, although it felt like a lot of the bathroom got looked over in the remodel (shower looked worse for wear, but I appreciated the backlit mirror). They did offer free breakfast, but left too early to check it out. Overall, a much nicer Comfort Inn than many I've stayed at. Only thing that annoyed me was my check in experience: I asked about late check out if need be and was told there would be a charge for every hour (which should not be the case, as a rewards member).