Radisson Hotel Ames Conference Center at Isu

The restaurant was closed during the entire day and night. The hot tub was closed before 7pm and the tub made a cracking sound when I would step. It disturbed my guest

I went to the front desk and told the young guy about bugs in my room I asked if they had a bug swatter and he gave me a broom. There were only three cars in the parking lot he cold have moved me to a different room. The bugs were stink bugs if your aware.... Pretty unpleasant.

My 2nd time staying here. Im paying $5 more per night than last time but my room is awful. Last time I was given a 3rd floor room overlooking the parking lot like I requested. This time, a 2nd floor room that has a view of nasty roof vents and a stucco wall. The bathroom wasn't clean. The pillows are basically nothing but air. The room is next to the open balcony overlooking the lobby so everytime someone comes in it is easily heard. There is minimal water pressure in the shower. The tiles on the bathroom floor are cracked and in pieces which I pinched the bottom of my foot on the first night. The volume control on the tv remote doesnt work so I can't turn the volume down. The mini fridge is so lound and vibrates so much it is amplified when I try to sleep on my side because the vibration comes up through the bed. And now I have to listen to the stompers that are directly upstairs from me at 10pm, as they just arrived. Mind you, there's dozens of empty rooms so its not like shes putting people in the last available rooms. Apparently, I'm being penalized for using a 3rd party app instead of booking through them with their ridiculously overpriced rates (which she commented about at check in). The managers/workers who were here last time were much more accommodating. I won't make the mistake of staying here a third time. I wanted to leave after the first night but I wouldn't be refunded the rest of the stay. The gal at the desk my last night was the only good experience this tr

Dirty towels left, wasn’t clean from previous owners, no trash can, no don’t disturb sign, front desk person ‘not present’

Cleanliness in room was under par for a hotel. Stain in toilet hair next to bath tub and sink. I was only there for one night. But for $60 you get what you pay for. Service was great last at night was smiling and pleasant fast check in. And cute which made my night after a long day.

Clean room, price was great, front desk person was super nice and friendly. Radisson needs to know that the person working the front desk was super nice and helpful and should be praised for her help. This was a 4 pm check in on Saturday Jan 13th

Got a room above washer dryer utilities that was noisy and couldnt sleep, room smelled with cleaner or stink-pretty that may have been to cover up some other smell, not good

Broken toilet would not flush and overflowed on first use. We were told this was happening a lot and maintenance doesnt come until next morning (this was 6pm), so we were offered towels to clean up all the water and told we could use their plunger if we wanted, otherwise we wouldn't have a bathroom the whole time. We drove 6.5 hours for an event, got back late and then had to do our own maintenance, resulting in 2am bathroom cleaning (the overnight shift person gave us the towels and plunger). Finally get to sleep by 3 and housekeeping enters our room at 830 am, so we just left instead of trying to get more sleep before the drive home. Also, clean up some of the hundreds of dead bugs laying in the entrances. Disappointing that staff expects guests to take care of this type of thing. What if we were elderly or disabled?? Also, if check in is 3pm and check out is 11am, wouldn't most maintenance issues be found in the evening hours? Yet no maintenance avaliable or staff willing to help? Not a good experience.

I would not recommend this property to anyone. It was a terrible experience, but thankfully, Orbitz worked to help correct being charged double the reserved rate.