Danielle
30 maja 2022 r.
2nd day of our vacation we arrived back to the Flats and found a whole bunch of Maintence equipment scattered everywhere in our rental. No one had contacted us to let us know what was going on-looked like a water leak of some sort. The whole carpet in the bedroom was soaking wet, they had cleaned up some of the water with the towels the rental had provided and left them on the bathroom floor, the bathtub was filthy with dirt from them ripping our baseboards to fix the leak, and had left about 15 fans in the rental to soak up the carpet which was impossible to walk around the apartment. We contacted multiple people with no answers on what was happening and even more frustration, no one had a solution on how to fix the problem. It was Memorial Day weekend so each customer service representative told us we could “move out and find another place to go because they didn’t have anywhere to move us” Because of the holiday weekend everywhere around us was completely booked so we had no other choice but to stay at the rental. We finally got a hold of someone on day 3 of our stay and they said they would send someone out to fix the maintenance issue….went a whole 24 hours with still nothing fixed or any communication. Repeated phone calls over our 5 day stay and there was no offer of a refund, no offer of an apology, or anything to make this right. This was the worst experience of our entire lives!!
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