76 opinii
Mitchell on Main
Bairnsdale|Delvine Hall w odległości 0.54km
Shameful Customer Service! On arrival on Friday night 11th March 2022 (Labour Day long weekend), we went to check in and it was brought to our attention after driving six hours to be here that our rooms booked for Friday and Saturday night, where not in the system! After showing the confirmation booking email sent by management back in January 2022 (which I received after calling and booking in the four rooms personally) with the apparent “manager at the time”. They managed to find my booking on “their old system”. That was when the original man at the front desk called whom I’m assuming was his wife to come to the front office, she asked why and said loudly on speaker “Well tell them to leave there’s nothing we can do about it”. She then realized she was being listened to by myself and quickly ended the conversation. When she arrived to the office, her tone and mannerism towards us was disgusting. The words I’m sorry never left her mouth! As she slithered back out the back, her husband found us four rooms to book into for the Friday night. It was now 7.30pm! These were at full cost and not the same rooms we originally booked! As for the rest of the weekend in his words, “There’s nothing I can do” and insisted he was “stressed” by the situation… NO ATTEMPT was made to fix the situation, these incompetent people had caused. The confirmation email sent by them also stood for nothing. Would not recommend, do not trust there booking system, ability’s, customer service or general human decency for that matter.
