Hilton Grand Vacations Club Craigendarroch Suites Royal Deeside

"Piękna lokalizacja i piękny basen. Z pewnością wróci."

Balmoral Arms

Cambus O' May Traditional Highland Hotel

"I booked this hotel in January 2025 for a stay at the beginning of August 2025 in order to visit Balmoral Castle. We were travelling some 435 miles up from the Midlands. The reviews were good and it was reasonable in price. A double room was £122 for Saturday and £112 for Sunday and this included breakfast. It’s listed as rustic Highland charm, good home-cooked food, and very comfortable. However, the reality of the hotel is somewhat different to be honest. We arrived at reception and rang the bell as there was nobody there … we were then met by a very rude individual who actually struggled to understand some of our questions. Throughout our stay we found this person to be generally rude towards people, he has no idea of good customer service or an understanding of peoples requests. Our room was small which is fine as I understood it to be a normal double room, the bedlinen looked to be clean but not ironed and the bathroom was small again but very clean. The biggest problem is the bed, it was barely a double and therefore both of us had bad backs the following day as it was impossible to turn over without hitting your partner in the face. Evening meal is paid for by the course one meal was fish and chips and the other meal was lasagna and salad which we sent back to the kitchen as it arrived cold and then when it came back, it was virtually inedible. The meal on the second night was very late as we were told the kitchen were very busy and couldn’t accommodate everybody because they hadn’t done the bookings in the right order and then when we were served it was rushed and we weren’t offered any desserts. The same guy who had been working on reception and was also working in the dining room on his own and he was completely out of his depth. He couldn’t pull a pint. He couldn’t deliver food to tables with any kind of good manners and he couldn’t understand requests at the bar. We had been told that breakfast is only continental breakfast and nothing else. Whilst we didn’t have a problem with this and it was a very varied continental breakfast, it certainly didn’t state that when I made the booking . When we returned to our room after being out on the first day we found that the towels had’nt been changed, the bed hadn’t been made in fact nobody has been in the room to service it. . When I queried this, I was told ‘you didn’t put your sign on your door so we didn’t bother to do it’. You would expect a room to be made up and you wouldn’t need to request this. However, all that aside the hotel itself is also an issue. It is scruffy inside and outside. The furniture which is described as shabby chic is so old and warn it’s really very unattractive. There are random bits of furniture all over that are too dangerous to sit on particularly outside. Plastic tablecloths and dirty floors are unappealing. We had a long chat with the owner who asked us for feedback and we did give him all the various points noted above. He is a lovely guy wh"