I've been to a bevy of Marriott Hotels over the years, but nothing like this. Yes, the room was clean and the bed linens and the bed comfortable. The valets were very nice. But that's where the good things end. First of all, the weekday front desk people were not at all friendly, and throughout the week, they rarely looked up from their computer screens. When I checked in, I was told that the Internet was out. Okay, I thought, that happens. As it turned out, I checked in on a Tuesday evening, and when I left - I couldn't wait to leave- at 6:20 on Saturday morning, it was still out. No explanation. There never was an explanation other than, they are working on it. They weren't helpful about what to do. Since I was at a convention and booked through a housing bureau, I kept speaking to the housing bureau rep who also had a hard time finding out what was going on. I don't think she ever did, although she did talk to the sales rep for the hotel who was kind enough to call me on Friday and tell me that the Internet would be back that afternoon. Nope. She had also told the housing bureau person that the Hotel Monaco a block away had Internet and we could sit in its lobby and use its Internet. Of course, no one at the front desk offered that - and since the neighborhood was sketchy, I would not have walked over there for even that one block after dark. Second, when I checked out my room, I saw that it faced a wall just about a foot from my window, so I went back downstairs to change rooms. I thanked the front desk fellow for the high floor (there are only 7), but he shrugged and gave me a difficult time about changing rooms. He said the hotel was sold out for my convention, but I was there early and suspected that not everyone had checked in. I was right (I saw people checking in the next day for my convention.) He kept giving me a hard time until the other front desk person took over and found me another room that didn't look straight at a wall. That room was dark but okay, although there weren't a lot of amenities in the bathroom, and the bottom of the door in the bathroom looked like someone had kicked it, and the tub had two holes in it that I first thought were black flies. Then I was awakened that night at 4 a.m. by at least 10 to 15 minutes of what sounded like construction noise. I finally called down to the front desk and that person said that security would check it out. I was called back and told it was a garbage truck but would leave soon. And about the valet - I was told that there was only valet parking. I don't know if I could have self-parked - but in any event, it was $40 a night! Even the Four Seasons at the other end of the harbor was cheaper - $38 per night valet and $10 if I parked myself! And calling the valet - there was only ever one person, and it took him or her a long time to get the car. That I understood, but not so much when I came back after 10 Friday night and there wasn't a valet. The front desk did not have his c
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