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„特別喜歡這種小地方的温泉旅館。想去哪兒和工作人員一説他就安排車送我去了。小男生笑容超級可愛。露天温泉裏有觀音菩薩，晚上坐在温泉裏欣賞着十五的月亮，雖然漫天星星可惜月亮太亮了。星星衹能隱約看到一些。晚上在阿智川堤岸上散步聽着河水嘩嘩的聲音，看着民宿的暗黃的燈光，走到山腳揹着月亮能望見北斗七星。就是從東京去不那麼方便。但勝在人少體驗感好。等有機會冬天再去觀星吧。”

„We spent two nights here and everything was flawless! The service and amenities were top-notch, and every meal—from dinner to breakfast—was carefully curated and delicious. Truly one of the best luxury onsen hotels in all of Japan”

„大人2人、子供2人（11歳、4歳）で予約したが、料理もアメニティも大人4人で用意されていた。 料理に関してはアプリ上も大人4人となっていたので、子供にも大人向け料理でよいと考え予約した。（そもそもアプリ上では子供メニューを選べないし、選べても選ばない。しかしアメニティは子供向けが良かった） しかし、チェックインでフロントの人から「大人4人で予約を受けており、今からの変更はできかねる。信じられないようならこちらの受注明細を見てください」と、変更を頼んでもないのに言われて辟易した。 その後の食事中も子供の食が進まないと、「全然食べていない」と、あたかもこちらの発注ミスを咎めるように言われて辟易。 料理も炉端料理かと思っていたが違っていた。 極めつけはチェックアウトで、わざわざ請求明細を 「大人2人、子供2人に修正しておきましたから」と、別に子供料金になるわけでもないのに嫌味のような言われて辟易。 さすがに頭にきて、アプリ上では大人2人、子供2人で、子供に関しては年齢まで記載して予約したことを主張しても、 「旅行会社からはそんな発注は来ていません」と客の目線に立つ気配は全くない様子。 自分の宿がどのようにアプリ上で紹介されているか、それくらい確認するのは宿側の管理業務として当たり前だと思うが、とにかく不愉快極まりなかった。 その後、謝罪なのかよくわからないが、旅行会社に確認したなどと電話があったが、何を確認したかよくわからず、とにかく旅行会社の責任にしたかった様子。アプリを確認すべきとチェックアウトの際に伝えたが、それは見ていないとの事で、客に寄り添う気持ちは皆無。自分がすべて正しいと思っている様子。”

„I would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one. Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service. I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally. Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future. Thank you for providing me with a memorable experience, and I wish you and your team continued success.”

„📍 Hotel Keigetsu 信州昼神温泉郷 日長庵 桂月 @ Hirugami Onsen, Nagano 🇯🇵 We stayed 3D2N from 13 November 2025 at Hotel Keigetsu (日長庵 桂月), and it turned out to be one of the best choices for our Nakasendo trip. The ryokan sits in a peaceful corner of Hirugami Onsen, surrounded by nature and traditional Japanese charm. There is a designated parking area exclusively for guests, accommodating around 15-20 cars of all sizes, making it very convenient for self-drive travellers. We chose a Japanese-style room with a private bathroom, and the highlight was the beautiful wooden bathtub — perfect for a relaxing soak in complete privacy. In the mornings, the view from our room was calm and peaceful, with gentle bird chirping adding to the serene atmosphere. Our stay included breakfast and dinner, and both meals were exceptional. Each dish was beautifully prepared using seasonal ingredients, and the servers were patient and friendly, taking time to explain each course and share stories about local flavours. Their warm hospitality truly enhanced the dining experience. The ryokan is within walking distance to the Morning Market, just about 10 minutes away, making it an enjoyable little morning stroll. There is also a FamilyMart right beside the ryokan, just a short walk away — extremely convenient for drinks, snacks, or last-minute essentials during your stay. The staff also introduced several nearby activities and hiking trails, and the routes are super visitor-friendly, making this ryokan an ideal base for exploring the Nakasendo area. The onsen baths were another highlight — soothing, clean, and filled with Hirugami’s famously smooth, skin-friendly hot spring water. Perfect for unwinding every evening. Overall, Hotel Keigetsu offers excellent food, warm service, relaxing onsen, comfortable rooms, and unbeatable convenience, whether you’re here for onsen relaxation or the Nakasendo trail. Highly recommended for a peaceful, authentic, and memorable ryokan stay in Nagano. ♨️🍁🌿✨”

„一間古色古香既溫泉酒店，房間夠大乾淨、溫泉池好舒服，但係酒店無咩設施，而且早餐一般，附近什麼便利店超市都無，我哋晚餐無在酒店食，早餐就比較簡單半自助形式，只想在房間就可以了”