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Opublikowano5 gru 2023
O.N.A
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
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Cena za noc od:2 850 BRL
Opublikowano26 gru 2025
Tobenana
My husband and I loved everything about this Hotel. The staff is soo friendly and their breakfast is nice 🤌🔥we are definitely coming back again.
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Cena za noc od:430 BRL
Opublikowano27 sie 2025
Gość
Lovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient.
Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient.
Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas.
Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.
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Cena za noc od:806 BRL
Opublikowano26 lip 2025
Gość
Very conveniently located quite close to V&A Waterfront. Every staff has been very kind and friendly and helpful, and I was impressed by the overall quality of service. One minor thing though: I wish they provided slippers for bedroom use. Otherwise an excellent value for money and I would stay here again on my next visit to CT.
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Cena za noc od:491 BRL
Opublikowano6 lis 2025
bibrewdog
My recent stay at Pullman Cape Town was overall very pleasant. The hotel itself is modern, well-maintained, and conveniently located in the heart of the city. The lounge area is a real highlight stylish, comfortable, and offering an excellent selection of wines that showcase some great South African labels. It’s a perfect spot to unwind after a long day exploring the city.
The front desk and reception staff were outstanding friendly, attentive, and efficient throughout the stay. However, this high standard of service doesn’t quite carry through to the restaurants. Service there can be inconsistent, with some staff being great while others seem a bit disengaged.
Breakfast was the most underwhelming part quite average with a limited selection, especially compared to the overall standard of the hotel. It’s functional but not memorable.
On the plus side, the property offers free parking, which is a big advantage in central Cape Town, though it’s worth noting there’s no valet service.
Overall, Pullman Cape Town delivers a comfortable and upscale stay with great hospitality at the front desk, an elegant lounge, and excellent wines just don’t expect the same polish at breakfast.
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Cena za noc od:661 BRL
Opublikowano6 lut 2024
wuhanwolf
Niedawno miałem przyjemność zatrzymać się w hotelu DoubleTree by Hilton Cape Town - Upper Eastside i muszę przyznać, że było to wspaniałe doświadczenie od początku do końca.
Pierwszą rzeczą, która przykuła moją uwagę, były wspaniałe widoki, jakie oferuje hotel. Niezależnie od tego, czy jesz posiłek w restauracji, czy odpoczywasz w swoim pokoju, sceneria po prostu zapiera dech w piersiach. Lokalizacja hotelu zapewnia wyjątkową perspektywę Kapsztadu, a pejzaż miasta mnie urzekł.
Personel hotelu DoubleTree by Hilton Cape Town – Upper Eastside jest naprawdę wyjątkowy. Od chwili przekroczenia progu powitano mnie ciepłem i profesjonalizmem. Poziom usług przez cały mój pobyt był niezmiennie doskonały. Pracownicy byli nie tylko wydajni, ale także robili wszystko, co w ich mocy, aby spełnić wszystkie potrzeby. Ich prawdziwa życzliwość dodała osobistego charakteru do ogólnego doświadczenia.
Dla mnie jedną z wyróżniających się cech był strzeżony parking. Świadomość, że mój pojazd został bezpiecznie zaparkowany na terenie obiektu, zapewniła mi dodatkowe poczucie komfortu podczas pobytu. Widać, że hotel poważnie podchodzi do kwestii bezpieczeństwa, przyczyniając się do ogólnego poczucia bezpieczeństwa i spokoju ducha.
Porozmawiajmy teraz o śniadaniu – było po prostu niesamowite. Różnorodność dostępnych opcji była imponująca i zaspokajała różnorodne gusta i preferencje dietetyczne. Jakość jedzenia była na najwyższym poziomie, a prezentacja dodała odrobinę wyrafinowania. Można śmiało powiedzieć, że samo śniadanie jest wystarczającym powodem, aby rozważyć ten hotel podczas pobytu w Kapsztadzie.
Jeśli chodzi o pokój, był po prostu gwiazdorski. Dbałość o szczegóły w wystroju i wyposażeniu stworzyła komfortową i zachęcającą atmosferę. Łóżko było wyjątkowo wygodne, zapewniając dobry sen. Na uwagę zasługuje również czystość i utrzymanie pokoju, co odzwierciedla zaangażowanie hotelu w zapewnienie wysokiego standardu zakwaterowania.
Podsumowując, moje doświadczenie w DoubleTree by Hilton Cape Town - Upper Eastside przekroczyło moje oczekiwania. Połączenie zapierających dech w piersiach widoków, doskonałej obsługi, strzeżonego parkingu i niesamowitego śniadania gwarantuje niezapomniany pobyt. Niezależnie od tego, czy odwiedzasz Kapsztad w celach biznesowych, czy turystycznych, gorąco polecam rozważenie tego hotelu, aby zapewnić sobie naprawdę przyjemne i komfortowe doświadczenie.
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Cena za noc od:491 BRL
Opublikowano3 wrz 2023
Rochs
I had an amazing stay. I will definitely go back and I would recommend it to anyone. Excellent services and amazing staff.
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Cena za noc od:779 BRL
Opublikowano10 mar 2025
Gość
I received excellent service from the staff in the hotel . The most outstanding service was from Mustapha, he helped me on two occasions with the safe, which was giving error codes. Over and above this after I had left the hotel, I had a package arriving late that I could not receive. Mustapha shared his personal Whatsapp number with me to organize the package to be returned to the seller. I have not received such excellent service in some years of staying in hotels outside of South Africa. Thank you!
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Cena za noc od:358 BRL
Opublikowano11 lip 2025
Jason2023
Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
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Cena za noc od:534 BRL
Opublikowano10 mar 2024
chasetheblack
The hostel itself is stylishly designed with modern amenities and cozy communal areas where I could relax and socialize with fellow travelers. The rooms were clean, spacious, and thoughtfully decorated, providing a peaceful retreat after a day of exploring the vibrant city.
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Cena za noc od:67 BRL