Beijing Houhai Gulou Courtyard Manxin Mansion

Good service, nice view, special designed room, near to subway station, wanted to stay longer next time, would definitely recommend this hotel to anyone coming to Beijing

Check in time stated as 2pm. I reached the hotel around 3pm, got informed that the room wasn't ready due to the previous customer (their member with platinum level) , who has the right to check out late. Despite the hotel was fully booked that day. I was asked to wait another hour (4pm) before I can get to check into the room. This hotel policy just doesn't make sense. Apart from this awful experience. The hotel is at a good location (less than 5mins walk to the guloudajie subway), room was comfortable, clean and equipped with the AI voice/smart control. A supermarket nearby and few eatery places (include MCD) too. Great customer service especially the staff (male) who assisted my booking on 10 Nov 2024 3pm (forgot to get his name) . He has an excellent attitude, attentive to the issue and provided a reasonable compensation (room upgrade & 2hrs delayed check out) . I understand that he might have no control to change the hotel policy, but truly appreciate that he did not just brush it off and offered a better solution. There was no remarks made for my late check out time tho, even I have confirmed via wechat the day before. I received a call around 11:45pm from a female staff who asked if I am going to check out soon. I was asking isn't my check out time is extended to 2pm, her response was not pleasent, until I told her that I had confirmed via wechat yesterday. Then she apologised and said will made a remarks.

Very beautiful courtyard and lobby. Recommended for those who wanted to experience living in traditional Chinese housing.

We had a wonderful time staying here! The staffs are friendly and super helpful. And the bed is super nice to sleep on. Everything is good just wish there was a fan to cool down the room for people like us who came from Malaysia, it's a bit stuffy in the afternoon as there are no air Condition with cold wind in December all are warmer! So just by opening the window takes time to cool down the room. Other then that it's great!!

Perfect location, just 3 mins walk from subway station, whole of hotel have typical Beijing style decorations, and whole area is really quiet, had really good rest. All staffs are really friendly, gave us so many recommendations for food around hotel. The free breakfast had a lot of choices, and taste really good, definitely will back again

Good hotel with a good location !!! Staffs were so nice!! Recommend it!!!