Hotele niedaleko Genting Skyway, Bentong

Not sure what the neg reviews are on about but my experience was really good! Room was super spacious with kitchenette, living area and even a service balcony with washing machine! Local eateries like satay and lok lok is just down the road. Will definitely come back again (:

Location for check in was at Geo38 building which is we didnt received any info for check in process. Direct to the windmill lobby and went to the receptionist they said that the check in for this room is not located at the windmill building. Tried to call no at the email reservation info and they didnt pick up the phone call. At last we did search google the contact number for check in and finally we found the place for check in. Check in at different building and we stay at the different building. My suggestion is to provide the contactable number at the reservation details. The stay was okay. Only had hiccup on check in process.

The hotel looked new and the room was clean. The problems were the connecting room was not sound proof and the toilet has no lock. Can hear the next door guests watching TV and talking in normal volume. The plus things are the facilities like swimming pool, kids playground and common areas are well kept. The breakfast buffet spread was amazing and the confectionery like croissant and pan au chocolat are very delicious. However, the queue to enter the restaurant for breakfast was very long between 8.30-9.00am Suggest the restaurant to add more seatings to save guest's time. The ala carte dishes for dinner were ok. The lasagne was not delicious. The char kue tiao and chicken burger were much better. The vietnamese noodle was too gingery, not so nice. For the price, room, facilities and breakfast, it is very worth it. Most likely will come back again.

Beautiful and clean hotel, with friendly staffs! Booked the deluxe room with balcony and I have nothing bad to say. The view and design is nice, room is equipped with Smart TV. There’s laundry machine and coway water refill outside at the public area too. Location is close to all the restaurants/coffeeshops (walking distance). Do note that parking is not free. All in all, an excellent experience!

To start, finding the check in location was an issue, it was a bit off from the Waze location, took us 1/2 hour to find the spot, then the actual place was another 5 minute drive on a very poorly maintained road, full of potholes, after that the parking was far from the apartment, however the friendly staff at the counter were very very helpful, they changed the room to a nearby tower so the parking was not that far. The actual room itself was beautiful, neat, some minor issues like the sink faucet was a bit shaky, some spots on the bathroom walls, but it was all negligible issues. Once again thanks a million to the staff who were so kind and helpful 😄, if I may add, maybe can add like a basic astro package for guests because sometimes we just want to chill in the room, and there isn't much to do except seeing the beautiful view. I'll really recommend this place if you're willing to go through a little bit of trouble

Overall, i'm satisfied during the 1 night stay there. Booking the tower 1 room does give an advantage where the car park is the same level as the room. So convenient for family with kids. Halal food is nearby, got food court with a variety of nice food. Surrounded by a lot of convenient shop like 7e, KK, etc. The only downside is, you can't go to the other level without using the elevator at tower 2. Stairs is no accessable.

Amazing big spacious rooms. However towels are a little stinky, and it lacks amenities like hairdryer. The big frown part is the lift. It’s extremely difficult to get on the lifts. Even though there are 6 of them. Getting up and down was a hassle. Also on Grab, it kept locating you in the condo pick up instead of hotel . But other than that, the lobby staffs were very clear and polite and extremely hospitable . Check ins are also strictly after 3pm, and the check in queue can get a little long.

The best stay ever. Check in process was smooth , easy parking available for guest and also good parking rate for additional car. House was superb ! Very tidy and clean. Comfy bed. Kitchen appliances all complete. Surely will return again !

The room was super great and amazing. Me n family really loved the room and the view. Surely, the place worth the money and hopefully we will have the opportunity to visit here again. However, we have a few things that would like to be addressed and hopefully will be improved for better services in the future. 1. No clear instructions for check in - we had to walk carrying all our things across different building, end up the hotel lobby told us to call the number at our booking to get the keys. Plus we have to paid the parking fee which is too expensive for entry less than 30mins. I’ve come with families therefore it was very troublesome to walk the distance due to misunderstanding. 2. Deposit - Rm200 was charged for room deposit which was in my opinion, quite ridiculous. If it was only RM100 it would be great. Furthermore, we have to pay deposit on the spot upon receiving keys, however, the refund will be processed within 24hours which was very absurd. We hope that it would be processed within 2hours max so that it would be great for customer’s experience.

Not recommended to stay at in Genting Highlands. 1) I make my reservation via call in and ask for a queen size bed for 2 adults. End up i got a room for 3 adults (1 queen bed + 1 single bed). I called down to the reception to have a change of room, apparently she said it was a complimentary upgrade and keep saying that is fine to give us that room but I did not want it. I insisted a few times only finally she agreed to change my room to a queen bed. 2) Toilet - Hot water keep going off after few minutes of showering and we had to shower from a hot nice bath to a icy cold bath. This should be fix especially with the temperature in genting highlands! Not to mention the toilet bowl, the flush is broken and it cannot be flused. Bidet has no proper handle to be hook. 3) The room is without towel or any floor towel given since the flooring outside the toilet was not carpeted, it was all wet every single time we come out from the toilet. Though upon check in, the receptionist did mention that it will send to us as the laundry people will be back but I find it really inconvenience since we wanted to shower the moment we checked in the room. Oh ya, the towel that was send later of the day but were smelly and with stained! 4) Bed sheet are all with stained - dirty stained and dry blood-like stained. 5) Room is filled with damp smell and wall and furniture is with all kind of stained. Looks like lipstick stain or I don't know what is it. TV channel were all unable to view except for like 2-3 channels out of I don't know how many channel they have. Really not recommended to booked this hotel. Though the rate is affordable but I think i could get a better boutique or budget hotel with this rate.