Smartments Business Berlin City West

More pillows on bed, smart TV at least in one room. Cleaning needs improvement (food left in freezer, dust on and around furniture, lighting in living room completely insufficient, bathroom was still in renovation, tile grouting in bathroom by shower was disgusting and covered in mold and grime, kitchen extractor fan did not work). Addressed cleaning issues and non-functional equipment to front-off staff woman - she was clearly annoyed I bothered her mid-private conversation. Brief reply noone's in to help me and no rooms to change to available. Immediately turned back to her own conversation and ignored me. I ended up spending my own money and about 3 hrs of my time on our arrival day to scrub the bathroom tiles and appliances as it just simply was not in a state we were comfortable to use for the duration of our stay. Ceiling light above the mirror was pushed out onto the suspended ceiling by the team as a means of creating a fake exhaust for humidity build up. Spoke to member of cleaning staff the next day - the woman was lovely and accommodating, brought additional pillows and apologized for my dissatisfaction. The staff there is incredibly limited (1 person / day to clean all apartments, meaning max 1 hr per apt). Limited use of cleaning products to avoid smells that might put visitors off, means its impossible to do a proper clean of most surfaces. It's a managerial issue, not the fault of staff. Feedback - front of staff needs improvement and training - cleaning staff to be increased, cleaning products to be reevaluated, cleaning time per apartment needs to be above 1 hr - complete renovations which remain incomplete in the flat - fix appliances (eg. kitchen exhaust fan) - increase living room lighting - far too dim - we ended up removing the cover of a suspended light to get a little bit more brightness as a last resort. The flats are less spacious than they look on photos. The kitchen itself is more a kitchenette. Sufficient storage is provided.

Good communication and cleanliness. The kitchen is well equipped. You have everything you need to prepare your meals. Fridge and Dishwasher in working order. The mould and limescale in the shower was rather off-putting and the mattress wasn't very comfortable either. More than adequate for a solo traveller who wants to discover Berlin all day and needs a place to sleep.

Good place to stay, close to Ku'damm. Absolutely clean, well maintained. And a special thanks to MariaRosa, who looks after the property, very well done, we felt home!

Liked the innovative, affordable, clean and spacious stay.

Very convenient location, just 2 blocks from the U and S lines and grocery store. Felt very safe, good security. I liked having a person on site for assistance. Room was perfect for my 8 day stay. I did not like that there were no sheets on the bed, just a comforter.

We I booked 3 apartments from Weds 23rd Feb to check out on Sat 26th Feb - There was an issue back in Nov where two of the apartments was unavailable due to the owners coming back but Marco(Manager) sorted out another two apartments really quickly. Marco meet us when we arrived and sorted everything out for us including Keys. The apartments are very well designed and very clean - we was very happy with the price we paid. I asked for a Late Check if possible but unfortunately the apartments was reserved for another booking that day but Marco came up trumps and allowed us to put our suitcases into their storage room - The reception is closed at the weekend so this was great customer service. We would all recommend staying here and when I come back to Berlin this will always be my base as the station was only 5 mins away to get around Berlin and plenty of places to eat and also 2 large Supermarkets near by.

Super Preis- Leistungsverhältnis!!!

Danke für das tolle Upgrade!!!

Mooie lichte kamer met goed uitgerust keukenblokje voor 2 personen. Fijne douche die goed van pas kwam tijdens de warme dagen. Vriendelijke staff en als zij er niet zijn, is na een beetje puzzelen de zelf incheck ook te doen. Op loopafstand van de KW Gedächtniskirche, Kudamm en stations Zoologischer garten en Uhlandstrasse, waar veel leuke eettentjes zitten.