Tajpej – hotele ze śniadaniem

Best hotel in Taipei. The hotel is wonderful and the attention to details is outstanding. Furthermore the staff is delicate and very kind and attentive. I definitely recommend this hotel and will come back.

I had a fantastic stay at Hotel Gracery Taipei during my recent trip. The location is truly unbeatable—being right next to the Taipei Main Station area made it so easy to get around the city, and the access to the Airport MRT made my arrival and departure completely stress-free. The room was clean, modern, and well-designed, offering a comfortable retreat after a long day of exploring. I especially appreciated how quiet and well-maintained the hotel is, despite being in such a bustling part of the city. The staff were professional and helpful, and the proximity to plenty of shopping, food options, and transport links is a huge plus. Whether you are in Taipei for business or leisure, this hotel is a solid, reliable, and convenient choice. I would definitely stay here again.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I think the hotel is pretty much a four star hotel, so not expecting five star service. The room was lovely, with a Lego wall to entertain the kids, and their own floor beds just close to us. I also liked the floor table, easy for us to eat our takeout food. Housekeeping was a bit weird. The beds were not tidied, even though I wasn’t expecting any change of bedding. There were also random toys in the LEGO pile, probably left behind by other kids. Breakfast was almost the same daily but one stand out would be the tea machine to choose any type of flavoured tea. Think bubble tea without the bubbles. Location was not the best but actually manageable even for us with two young kids. It was cooling so the 10 min walk to the nearest metro was fine. The shuttle bus is more like a van that fits only 8 pax, fyi. There’s a convenience store just diagonally across the hotel. Some eateries available too, but note that they only take cash or Line Pay. Service was fine. Staff were always kind and helpful when needed. Umbrellas available for borrowing at the doorstep.

The room is quiet and clean with thong, shamboo and body wash still being offered to guest in the room.I had a high and good view from my room.There are 2 train stations nearby the hotel, local train (station behind the hotel) and banana line train about 7 minutesof walk. Also, a local market- Huaxi street tourist night market, We loved so much a local breakfast that served simple boiled meat and noodle soup by an hard-working lady, and a dessert of sticky rice ball covered with lots of blended sesames and some nuts( unsure) in evening. Lots of food that you will not worry being hungry. Self-laudry is about 10 mins walk.

- Location: Very convenient. Right in front of Taipei main station. Accessible to convenient stores, fruit stalls, walkable distance to Ximending. A bit difficult to find at first as Google map leads the way to use the back side of the elevator. The hotel is on the 5th floor of the brick colour building. Enter through the entrance next to the family mart then use the elevator on the most end. - Room: No window in my room but that's fine, as we stay in the hotel only at night. If you plan to spend lots of your time in the room, then this place is not for you. The room is not sound proof. So you can hear people walking in the lobby or talking/laughing from the room next door. - Guest type: I noticed that most of the guests are asian. - Hygiene: if you are a germaphobic, then you might feel gross with their carpet. But overall, the toilet, shower, and sink are clean. Bed sheets are also ok. I think what downgrades the room the most is the old carpet. We put a make up room sign everyday before we left and our room got cleaned, towels being replaced everyday. - Service: staffs know what they are doing.

Good: Location: Super close to the metro station exit. There are many local restaurants and shops nearby during the day, while at night, the district can be quiet with the nearest convenience store about 10mins walk away. Amenities: Good lounge area to chill out, with water dispenser and beverages. The breakfast is basic but good if you're on a budget. Bad: The locker in the shared dorm can only fit cabin-sized luggage. The sides of the bunk bed are quite dusty. The iron available at the lounge is broken. Overall, it's still a fuss-free place for a short stay.

Spacerem od dworca, na który można przyjechać metrem z lotniska - więc lokalizacja bardzo wygodna. Pokoje i łóżka wygodne - trochę brakowało jakiejś szafy, same wieszaki to trochę za mało - w dodatku na haczyku ze ściany. Leży też wygłuszenie pokoi - rozmowy czy śmiech z sąsiednich pokoju i korytarza słychać do późnego wieczoru. Poza tym śniadanie miejscowe - więc jeśli ktoś nie lubi zupy na śniadanie (ja lubię) to może mieć z tym problem. Niestety brak dobrej kawy - automat nescafe robiący napoje z proszku.

The room is clean and comes with two pillows. The air conditioning is very cold. The building and the room are a bit old, but the location is excellent — right across from the Net store in Ximending. Check-in is on the 13th floor. There are two elevators, and during busy times, you have to wait for one to be available. The staff are very helpful and provide good service. Luggage storage is available both before check-in and after check-out. Check-in is quick. The shower controls attached to the wall aren’t very sturdy, but the water pressure is strong and heats up quickly. The toilet is Japanese-style, without a bidet spray. There’s no wardrobe, only a hanging rod with hangers. Other than that, everything is quite convenient.

Great location with spacious toilet and room, with close proximity to Ximen MRT exit. Bed and blanket are comfortable. Self check-in/out kiosk and self service luggage storage makes everything efficient from arrival till departure. However lift might take awhile due to the volume of guests. TV only has traditional channels and not Netflix/Youtube/casting. Toilet doesnt have bidet nor curtain at the shower to separate the splash on the floor.