Nagano – hotele ze śniadaniem

„1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.”

„This is a perfect spot in Nagano if you want to take a break before heading to other parts such as Hakuba for skiing . It is literally right at the station and connected via MIDORI where you can buy groceries and with lots of restaurants. Due to fight delay, we arrived late at night at around 10pm. MIDORI shops were all closed but ht path to hotel still open and we can still find plenty of cafes nearby. It has reserved Alpico bus to Hakuba right at hotel or you may go to the regular bus stop at bus station 26 for higher frequency of bus service. Will definitely stay here again if we need to stop over at Nagano. Though the hotel is not new, it’s spacious and clean enough for a comfortable stay .”

„Our go to hotel when visiting Nagano. Superb location especially when arriving via Nagano Station. No issues even when you have luggage since there is a direct elevator access from the station to hotel. Buses going to Snow Monkey park and Hakuba is just right across. Room is also spacious really need this when you have lots of clothes during winter.”

„Room was extremely worth it's pricing with the cleanliness and you could feel the exquisiteness of the hotel from entering through the main doors all the way to your room. Walking distance to multiple interesting areas such as Zenkoji Temple and very pretty eateries around the area. 1 extremely disturbing thing was whereby 1 of the huge mirrors by the make up table was right infront of our beds which made my family and I have a paranoid night stay. Other wise everything was top tier!”

„I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean. The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!”

„The room was incredibly spacious, offering exceptional value for the price. The hotel maintains a peaceful and quiet atmosphere, which I truly appreciated. While the furniture and carpets show some slight signs of age, the overall comfort remains high. I was impressed by their Zero Waste policy; instead of plastic bottles in the room, they provide glassware and a convenient water dispenser located right by the elevator. Please note that for a two-night stay, there is no housekeeping service, which aligns with their eco-friendly initiative. The amenities were comprehensive, and the service was outstanding—truly upholding the high standards of the Mercure brand. Parking is plentiful and hassle-free. Lastly, the view is a hidden gem; on a clear day, you get an unobstructed, breathtaking panorama of the mountain range without any buildings blocking the sight. I highly recommend it for a relaxing getaway!”

„The hotel is located close to Nagano Station, only a 5-minute walk away. The room is not very large, but not too small either. The onsen is a bit small and can get crowded. I loved the staff’s service—they were very kind—and I especially enjoyed the ice cream provided during onsen hours and free soba at night. Breakfast was very good. I liked the beef suki soup and the Nagano pork.”

„Perfectly located at Nagano station - connected by walkway bridge with Don Quijote just a few steps away. The staff at front desk were fantastic, always smiling and proactive too! The room is a littler dated but more than comfortable for the night. Amenities at lobby were good enough to get by too, PJs provided at each room floor. Good stopover if you are going for a day trip to the Snow Monkey Park.”

„Hotel overall quality was far better than what I expected A few minutes walk to Train station Helpful receptionist Quite considerate when guests need to wait for laundry by providing free of charges massage chair But with only a simple breakfast”

„This was a last minute selection on the train from Tokyo, but the right one. It's a short 5 minute walk from the Nagano station and has spacious rooms. The staff is friendly and helpful, but best of all, on arrival you are given a welcome drink and dessert of your choice. The entire place seems to be obsessed with desserts, to my liking. They also provides free ice cream and upon check out, bags of candy and cookies. Maybe it's a Christmas promotion, but a welcome surprise. The breakfast is a bit expensive, but has a nice selection of food choices, including salmon, more desserts, and various Japanese food. I only stayed one night, but I believe they have an onsen and other amenities. Well worth it. I stayed in other hotels in Nagano, and this one was superior.”