102 opinii
Cambridge Belfry Hotel & Spa
Cambourne|Byron's Pool w odległości 0.03km
This is my second stay at the Cambridge Belfry and I am here for 3 nights. I was apprehensive about returning, given the nature of the reviews but I have to say - they do seem harsh! And I consider myself hard to please. On arrival I was informed that a generator had broken and thus my original, booked room was unavailable. The hotel went above and beyond, and have allocated me a penthouse suite. This is something I would never be able to afford normally and it’s just lovely. So thank you 🙏🏻 I was disappointed to see the pool/sauna/steam was unavailable for use on the 7th. I’m hopeful this is a one evening thing as it’s one of the main reasons I booked the hotel, but it seems they are doing maintenance that has been highlighted as an issue so you can’t have it both ways! Special thanks to the receptionist who dealt with my silly questions over the water in the mini fridge (you’ll know who you are!) and the waitress who took my room service order without laughing at me apologising for not coming to the restaurant. Both lovely. Some of the staff I’ve found are just plain miserable, which is a shame. Especially on reception. Only criticism. No orange juice for breakfast, and I do like a glass of orange juice in the morning. And the posh Nespresso machine in the room, I know it’s not exactly a problem to have but you’ve got to put some instructions with it. Have given up with the thing! I’ll be a returning guest. K Butler
