Cambridge House Hotel

入住酒店時才發現是一個很小的旅館，大門緊閉。按門鈴等了十幾分鍾才有人開門，讓在網上付款五十鎊安全定金，説是擔心毛巾被偷。付錢後還是不能進門要下午三點才能進去。我們提出行李先寄存，説入住前後寄存行李都要收取15英鎊服務費。這樣我們為了存行李衹好付了30英鎊服務費。入住後發現房間沒有廁所紙，樓下茶水間（根本沒有前台）找人，後院洗衣房找人半天找不到。房間沒熱水，洗手枱和馬桶幾乎上下重疊。床上放着黑色的蓋毯，但真心不敢用。

我在攜程上預訂了一家酒店，然而，一切在我到達酒店的那一刻就變得一團糟。確認郵件中提供了兩個電話號碼，但任何一通電話都被直接掛斷，或者是顯示不正確的號碼。到達酒店後，發現大門緊閉，敲了半天門也沒有人應答。 最終，我通過在寒風中等待了將近二十分鐘才聯繫上了酒店。然而，即便是取得聯繫後，我得知居然沒有提供密碼，而我卻發現酒店的門口是密碼鎖。在一番費力的交流後，終於得到了密碼，成功進入房間。 房間的狀況更是讓人無法忽視。明顯是違法改建的小小空間，狹窄的過道和台階讓人感覺像是爬樓梯登頂教堂一樣困難，根本不適合住户攜帶行李。 更加令人無法容忍的是，酒店的退房和取回行李的流程極其不合理。退房時間竟然在十點之前，而取回行李居然需要提前打電話獲取密碼。由於口音不清晰，我不得不多次撥打電話才能成功聯繫，幾乎因此誤了火車，造成了精神和財務上的巨大損失。 這次入住經歷讓我非常憤怒和失望。作為客户，我對於這種服務質量感到無法接受。我希望攜程能夠對這次糟糕的體驗進行調查，並採取措施確保其他顧客不會再經歷類似的困擾。

Pros first: The room was clean and had an amazing number of power outlets and lights. The folding desk was nice too. Shower worked well. Cons: The room feels unfinished, or at the minimum poorly designed. The biggest issue is that the bathroom contains a very loud extractor fan which can still clearly be heard when the door is closed. There is no way to turn off this fan and it is on 24 hours a day. Even worse, the fan is not beefy enough to do much in the way of ventilating the shower cubby/ room so the room quickly becomes damp. Sucks all around! Other issues: * pillows are garbage * no mirror above washbasin, instead it is near the door below a shelf? * The "automated" checkin system did not work at all and so had to do this process with a staff member who was helpful but talked in a barely audiable mumble.

small but modern rooms in a new place, very close to the station. Downsides were that checkin app doesnt really work with ********** or ******* so I couldnt get in touch with them until I arrived. And the wifi signal is terrible, needs more bandwidth. But nice people, once you finally get a hold of them.

A lovely modern guest house. Beds very comfortable. The house is quite hot during summer, air con was provided and very useful. Very clean and modern.

Pictures were deceiving we were put into a renovation property so a lot of noise of works. Also no kettle tea or soft furnishing. Room was dark no ideal lighting and no hair dryer.

We enjoyed our stay. Everything was easy and welcoming, clean and efficient.

It’s nothing like the website photos . Tv didn’t work . Shower plug blocked , so the shower try fill up and over flow . The toilet is tiny no good if your on the large size . Only good thing was sheets clean and it had a bed . It’s just for an overnight stay wouldn’t stay no more than a night . Would I stay there again … No

Comfy bed, radiator could be turned up or off which was good. Easy access to room and parking. Cheap n cheerful stay. Close to the winter wonderland 😊 near to the station 5 min walk where you can get a coffee at pret a mange, other shops n cafes too.