Beachscape KIN Ha Villas & Suites

To wejść do naszego pokoju, Trzeba było iść do korytarza bez okien. Każdy, kogo ktoś dopadł na korytarzu, był wyjątkowo głośny. Słyszeliśmy dźwięki samochodów jadących przed naszym balkonem, nadjeżdżających sąsiadów. Pewnej nocy obudziłem się, gdy w pokoju obok dzwonił telefon. Ponadto meble były stare, a łóżko wyjątkowo niewygodne. Miał dziwny zapach. Prawie nie spałem przez trzy noce, kiedy tam mieszkaliśmy. po dwóch pracowitych dniach zwróciliśmy się z tym problemem do recepcji, a oni powiedzieli nam, że jest już za późno na zmianę pokoju i że musimy przyjść przed południem. Było to dla nas trudne, biorąc pod uwagę, że mieliśmy zaplanowane zajęcia rano. Poza tym wszystkie obiekty zewnętrzne wyglądają ładnie. Gdyby nie brak dźwiękoszczelnych ścian i niewygodne łóżko, rozważałbym powrót.

Hotel has a good location; walking distance to restaurants, bars, supermarket; close to ferry terminal to Isla Mujeres. Room is simple, a bit old but spacious. Our room doesn’t hav a view unfortunately. Overall a gd stay and value for money.

The room was large and clean. Breakfast was good, but expensive. Staff was friendly. Comfortable beach.

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

It was a nice place we only spent 1 night here but they are directly on the beach

EXCELENTE LUGAR PARA DESCANSARY PASAR CON LA FAMILIA, MUY BUENA UBICACION Y CUENTA CON SU PLAYA PRIVADA Y EL PERSONAL MUY AMABLE. ALTAMENTE RECOMENDADO Y REGRESARIA AHI.

very bad customer service from Mr. Cruz - they do not have any customer service skills and even if you have a child listed on your reservation they will charge you an extra fee for every child already listed on your online reservation. They are just trying to make extra money and when you show them the proof that the child is already listed on your reservation they stated they do not work with this company (trip.com) and that they only accept the reservation it if was done with the third party company they hire. He stated Trip.com was higher by the third company and they do not accept their reservations and it was their mistake for not showing the child in their system and an additional fee had to be paid. Mr. Cruz and other staff members were going over every reservation we had to see how they could get us and charge us fees and they would not even try to resolve this issue and asked us to pay the fee or they would cancel and to go and find another hotel and to request a refund from Trip.com very bad staff service and do not recommend to stay there if you have minors with you because you will be asked to pay about $65 a night per minor per day! Totally a rip off they know you will pay it since you are already there! We had confirmed our stay couple weeks earlier and they had confirmed occupants and nights of the stay but suddenly they did not had any of that information!

Overall staff was very good especially the spa cleaning and reception staff was fantastic I am giving a score overall 8/10 just if they provide a halah food restaurant it will be very good.I recommended it to friends and family visitors

Perfect place. The guys at the restaurants were super friendly. Great food as well!