Amangiri

goooood

環境：很無敵，不多説，住過Aman的都知道，選址都很nb 服務：從check in到進房間完全不需要任何手續，衹需要信用卡授權一下。早中晚餐都包括在房間裏了 交通：我們是從las vegas開車過去的，開了4個小時，大家也可以坐飛機到page，酒店會有寶馬接送（寶馬是其中一個股東）。建議下午4點前到酒店，等着看日落

Ogólnie Amangiri to malowniczy i relaksujący kurort, ale ich obsługa pozostawia wiele do życzenia. Pierwszego dnia zapomniano o nas w Fireside Pavilion. Po ponad 15 minutach oczekiwania na zewnątrz (na zimnie) musiałem przypomnieć personelowi, że wciąż czekamy na nasze koce, grzejniki i menu. Ten brak dbałości o szczegóły utrzymywał się przez cały nasz pobyt. Nasz plan podróży był nieprawidłowy, informacje z recepcji były niespójne, a na rachunku widniały błędy. Ponadto częstym tematem były nieporozumienia w komunikacji ze strony personelu — żadnego z nich nie udało się rozwiązać w zadowalający sposób.

We booked our stay hoping for a pampering luxurious experience, but we were sadly disappointed. When we arrived, we were greeted by the resort manager who brought us into the lounge. We were greeted by staff and served overly sweet lemonade. Our room wasn’t ready, so we were invited to sit by the pool and relax. While we were offered water immediately, it took 10-15 minutes for someone to take a drink order (They not busy as there were only 2-3 other couples there and it was a Tuesday). When our room wasn’t ready, we were brought over by a staff member who gave us a tour of the property on the way. We noticed more used towels strewn by the hot tub and preceding lounge. There were also used glasses and empty wine bottles. The room was lovely, but was missing some essentials. For example, there were robes and towels galore, but only one roll of toilet paper and there was no price list for spa services (it also was not online). The floors to the shower were very slippery (I almost fell a few times!), there was no blackout shade and the a/c only cooled to 70 degrees. They also did not extra universal chargers which would have been nice. The next day as we were returning to the resort after a day out, there were used towels and a banana peel strewn on a table in the main entry. The lack of staffing issue persisted for the remainder of our stay. On our last day, at 4pm all of the but one of loungers were vacant, but not refreshed. And again, nobody came by to ask if we wanted drinks or food. Speaking of meals, while the food was great, the restaurant service was anything but. We had made reservations for each night of our stay at the property as was suggested by the staff. We arrived on-time and there were several empty tables at 7pm. While we were seated relatively quickly, a couple we met at the hotel waited 45 minutes to be seated. Once at our table, we waited for 10 minutes for someone to come to our table. After putting in a cocktail request with our server, nothing arrived for 20 minutes. Because no staff members came by the table, I walked up to the manager to inquire. While he was apologetic, there was no follow up at our table for 10 minutes later when the cocktail arrived. A few minutes later, our main courses showed up, but my chicken dish was shrimp and lukewarm warm at best. Our server was nowhere to be found and by the time we found a staff person who could assist, my husband was halfway through his meal and I had lost my appetite. When we got up to leave, the server and manager finally came by with a second cocktail (too little, too late). Finally, we received no follow-up afterwards. While I don’t expect someone to follow me around throwing rose petals before my feet, I do expect a clean, well-staffed experience from a 5-star luxury resort, especially with the outrageous price tag attached to Amangiri.

Beautiful experience. property is truly one of a kind in an incredible setting, and you feel like you’re disconnected from the rest of the world. Most of the staff were also very nice. It is and I have a feeling will be one of the most memorable stay experiences for a long time. One slight negative point, though it didn’t take away from the overall experience - for an Aman property I did expect service standard to be higher. Staff were all nice but not necessarily very well trained, there were often confusions and no follow up if we enquired about something, and little personalization. For similar levels of property we’ve received more personalized care with proactive and dedicated service. But overall this was still a truly wonderful experience!

The Amangiri offers an experience that’s incomparable. The location and the facilities are phenomenal. Everything from the design of the place to the surrounding environment create a place that immerse you in an isolated and enchanting setting. The only thing that dampened this feeling was the presence of children. A part of the resort at least should be for adults only. Despite the uniqueness of the place there’s a few flaws that should be addressed to make it better. The food is honest but the wine selection is seriously lacking. It’s inexplicable that an establishment of this caliber doesn’t have a resident sommelier. A qualified barista could also improve the morning experience. The service also feels a bit “green”. All the staff is very polite and helpful especially at the front desk and hospitality however the service crew doesn’t quite have the level expected for an establishment of this level. When we asked for afternoon tea the staff was mystified by the concept although it was something we had requested beforehand. Notwithstanding these issues,the stay was overall a unique immersive experience that’s worthy of the trip to this remote place.