simon r
9 września 2023 r.
We had a family wedding in Barcelona and we were recommended to stay here as the ‘best hotel’ in this location and it was rated as 4 stars. Whilst I normally stay at top hotels, as this was recommended I thought how bad can it be not being a 5 star….. Turned up at the hotel, nobody to help take the cases into the hotel. My wife and I struggled but got the cases up to reception. There was one lady, and two current guests ahead of us complaining about various things. After 15 minutes we check in and are given our room key and told to go to the 1st floor (again we take our cases). We had paid extra for a sea view, the room cost about £580 for 3 nights, you could nearly swing a cut in there, there was a single hanging wardrobe with no door, a tiny shower at the back of the bed which it over looks, they have tried to be creative but have definitely not used a professional designer for the layout. Within the hour we had realised whilst we are here for a wedding we still want to do various tourist things and it would cost c. 40 euros every time we go into Barcelona. We went online and found Nobu hotel for less than 700 euros (for the 120 euros more you can’t compare) I ordered an Uber and went to check out (I knew I was not getting my money back and didn’t even ask), however they had the audacity to tell me to pay for the tax for our stay………. I said to them ‘are you joking’…….. our cab 3rrived and we walked out. There was a cheaper hotel directly next door that family stayed at that was even better, nicer reception etc, they moved over to the Donna after 5 days (as when they booked the original trip the other hotel could only accommodate them for 5 days) and they said the rooms at Donna were so much smaller. The hotel asked them for feedback at the end and they commented about the rooms and lack of wardrobe space, the lady said ‘the management won’t care about those comments’ 3 star hotel at best in my opinion
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