Ciel Collection Suites

This 6 room hotel is a small oasis in a big pond. Clean & modern w/ a friendly & helpful staff. Just a few minutes from the crowded streets of the old town… but still on the waterfront walkway. Fairly quiet compared to places only 5 minutes away. Just lovely!! I would stay here again.

Excellent location and very nice hotel. The staff go out out of their way to ensure your stay is excellent. The room was very modern and comfortable. Short walk into the Venetian port, nice to be just outside the touristy bustle. Will definitely return next time in Chania. Highly recommend!

I hardly ever write reviews but feel compelled to do it given the struggling economy in Greece (& everywhere) and the need for businesses to be highlighted when possible. I'm Greek and travel back as regularly as possible (post pandemic) and hardly ever stay at hotels unless we're visiting friends or relatives for 1-2 nights. We usually rent an apartment or house for a few week. We went to the Eastern part of Crete but wanted to visit friends in Chania (on the western end) so booked a room at the Ciel Collection Suites. I just wanted a clean, comfortable place, and this was definitely a great choice! They close the front desk at 3PM and there was some confusion when we got there later, but finally figured out how to reach someone and they came right over to let us in. Other than that, it couldn't have been smoother. The staff were gracious and welcoming, and the room, while small, was perfect. We didn't spend much time in it, so it had everything we needed, including a coffee maker and coffee for me, as an early riser. My only suggestion is they should post a phone number on the front door as to how to reach staff if the front desk is closed, given how early they close. We will definitely consider using the again if we visit short-term in Chania.

The apartments are kept spotlessly clean. The bed is very comfortable & comes with a choice of pillows to suit your comfort. Our room came with a wonderful balcony with a view across the clear water of the bay. The room is very well equipped & nothing is too much trouble. The staff are on hand or by phone for any queries or recommendations for visits or restaurants.

The hotel was in an excellent location right on the water, very clean, employees are very responsive. Small hotel but has everything you need. Joanne and Adriane were amazing and helped with everything. The transfer service was also incredible and extremely helpful.

A beautiful little stay in a perfect location. Special mention to Joanna was very helpful in assisting us with recommendations on where to go, her hospitality was greatly appreciated and memorable.

There are lots of really good things about staying here, all of which add up to an excellent hotel. The location is great, maybe 20m to the beach where there are clear waters and a lovely gently shelving beach which is ideal for swimming. The actual sand area is small, so better for swimming than sun bathing. It is a short walk to lots of bars and restaurants and a nice 20min stroll to the Venetian harbour. We had the room with the terrace which we used a lot, it has a table and deck chairs and is great for reading and relaxing. Part sun, part shade. The bed was comfy and it's quiet, the only sound at night is the waves. Bathroom is nice and new, super clean, the sink is a bit odd but works well enough. All the staff are super helpful and friendly, they really want you to get the best from your time and have great recommendations to try out. From what we saw Chania looked the best of the big towns to stay in on the Northern coast with lots of restaurants and bars and trips but not overdeveloped. There is no food in the hotel but you can go to local bars, or we went to local bakeries and fruit shops and ate on the terrace. I would stay here again.

I had a wonderful time there and can highly recommend it. Great location and close to everything. The entire space is tastefully decorated (loved the interior SO SO much). The housekeeper was one the kindest humans I have ever met in my life. On my first day, she knocked on my door and asked to come in so she could show me all the features and amenities of the room as well as make restaurant recommendations. She was incredible! (And the restaurant recs were spot on).

JOANNA IS AMAZING! We absolutely loved our stay at Ciel, We had been travelling across Europe for 6 weeks and this was by far our favourite stop. The room was absolutely perfect, Clean, spacious, light filled, and comfortable. Ciel Collection Suites provides every kind of added service you could possibly need on holidays. Johanna the host was seriously the most Lovely, kind hearted person we have met! She was like our own private itinerary planner whilst we were in Crete. She arranged us a hire car, and sent us to all of the most amazing recommended beaches and restaurants. She even gave us beach towels and a beach Umbrella to borrow! Staying at Ciel was like staying at your favourite family members house, Joanna really made us feel like we were at home and taken care of. If we are ever lucky enough to come back to Chania, we will be staying here again and hope to see Joanna, she seriously made our stay so great and we will be forever grateful!