Hotel is operating as a homeless shelter, booked through lastminute.com paid £150 for 2 nights for a trip to Chester races the following day, was greeted by a lady I can only assume was high on *****, a cloud of smoke and a strong smell of ******** when she opened the door and also watched as 2 "homeless" people walked out and passed her some cash. She told us if we paid her £200 cash we could stay the 2 nights there !! told her I had paid online and would not be prepared to pay again especially for a homeless hostel, I would of rather of slept in the bus station for the night. We had to travel back to Liverpool and pay for trains again the following day. I was told by lastminute.com they would investigate and issue me a refund, spoke to them again this morning and was told they had been in contact with the hotel ( don't know how as they don't have a working phone number or emails address ) to be told the hotel apparently gave me a cash refund at the door. No one took my name or booking details. the whole situation is disgusting. Wouldn't want anyone else to experience this so please AVOID !!!!!! would give zero stars if possible
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