Odkryj pobyt w mieście Noosa Heads

Stayed in a 2 bedroom apartment in July 2024 for 9 nights with my family. We paid for an upgraded superior room, which are advertised as 4 star on the signage. We did not have a superior room. We had the exact room advertised on the website currently, as the standard room on the website. I questioned this while there and was advised that isn’t possible as the standard rooms are 30 years old with nothing done to them. I explained my room is the same as the standard website room, my room is the one advertised it is exactly the same, the bedroom is the one I am in, not the superior rooms. I also told them my room was covered in black mould in all the curtains heavily. The cupboard was rotting in the kids room and the ensuite rusted. The location is magic, the kids loved the pool, having an apartment was great but is disappointing that they deceive customers paying for a superior room and they are not provided with what they book. Or reimbursed the difference when placed in a standard room. No room should have black mould on the curtains heavily, or stains on all beds, linen and lounge. Beware. Don’t pay the extra if you choose to stay here, it makes no difference, and be prepared for mould and dirty furnishings. I’ve provided feedback again to the resort with no response. They don’t care.

Great apartment and easy to access. Car parking , swimming pool. The great communication from owner. The apartment had everything you need to make it comfortable. The Noosa restaurants cafe etc are just minutes away by foot and there is plenty of great food experiences close by.

We booked a one bedroom apartment for 3 adults 7 months in advance. When booking on the Accor website (as members) we asked for “a nice room (with a good view if possible) that is not on the ground floor”. When we arrived we were given apartment 127 (the lowest floor possible) in the South Wing. The apartment was very old and in obvious need of renovation. It resembled a room in a very bad motel and was not what we had seen on the Accor website. It was also inadequate for 3 adults, as we could hardly move in the apartment and the sofa bed wasn’t even made up. The entire South Wing seemed to be deserted, so we wondered why we didn’t get a higher floor if there were vacancies. Our first reaction was to run and forfeit the $1,365 we prepaid, but instead we decided to complain at the reception. A different receptionist was very helpful and he moved us to a 2 bedroom poolside apartment (202) on the second floor in the North Wing. The apartment was spacious, renovated, modern and elegant and we did enjoy our stay there. Our review would have been 5 stars, if we hadn't seen the apartment 127. But we did see it and we had to face the idea that it was going to be our home for 3 nights. The problem at this hotel is inconsistency. What if we had not been moved to a better apartment? I complained to the hotel management and got this reply: “Thank you for your post-stay feedback. I am sincerely sorry for your bad experience at our hotel. Our rooms are privately owned; therefore, it is the owners' that decide the refurbishing in each room. However, as you are an Accor member, I deeply apologize that the first room was not up to your standard. Accor members should always have priority to our nicer rooms and special requests. If you decide to stay with us again, we can assure you will be put in a nice, well-maintained room with a pleasant stay. We will make special note of your requests, and this will not happen again.”

From initial contact through to my departure everything fell into place. My accommodation was an apartment located adjacent the first fairway. Very roomy for a one bedroomer. The staff in the dining area were friendly and efficient while the Pro Shop staff were brilliant. The course is a magnificent layout with routing falling seamlessly into the local landscape of housing and native bush land. The fairways were in good order and the greens were top shelf, although some proved difficult to read. I was a bit disappointed that the par 4 fifth hole was out of play due to some renovation, but that only leaves me with a reason to return.

I cannot fault this place! - Spectacular apartment with everything you need. Clean and spacious! - Happy and Friendly staff - Shuttle makes getting around so convenient - Pools are fantastic, great for any age! - We loved the buffet brekky every morning A few highlights for a toddler mum: - The cot was exceptional, so soft! - A couple of times I caught the shuttle with just myself and my daughter and the staff were super helpful, carrying the pram off and on. And giving my daughter lots of attention making it such a happy experience for her. I could actually go on and on! Everything is well maintained and it feels like the staff take a lot of pride in the resort. We cannot wait to go back!

We just spent a night at the wonderful Tingirana Noosa. We stayed in their Hastings St Studio room. Check-in was easy and our room was ready early. The location is perfect, beach front on the best beach on main land Australia. The pool and deck is very large, possibly the biggest on the beach. Everything you need is within walking distance. They have guest facilities that allow you to stay for an extended time on check-out day, you're free to use the pool and they have showers where you can freshen up before you depart. We checked out at 10am but didn't leave until 2:30pm

I often use it for my stay. The room was quite large and felt more than enough for one person. The staff was pretty kind.

It's a very good hotel. There are many shops in the area, which is convenient. The restaurant at the hotel was nice. Overall, it's more comfortable than I expected.