Odkryj pobyt w mieście Puerto Varas

The hotel service is very good, everyone is very friendly. The hotel is very clean, with good heating and beautiful common areas. Excellent location, central and with a good view. You can reach all tourist areas easily. I highly recommend the breakfasts in the morning, they are very good and varied.

Hotel was well very comfortable and located 400 metres uphill from the main street. Large room with King size bed large windows overlooking town. Hot and cold buffet was included for breakfast from 7 till 11 am bar and dining food service until 11 pm. Very friendly staff. No coffee/tea facilities in room but hot water or tea and coffe available from bar on ground floor.

Un lugar espectacular, muy bien ubicado, cercano a los Saltos del Petrohué, volcán Osorno y Puerto Varas. Alojamos en un domo, muy cómodo, pensamos que pasaríamos frío pero no fue así. El personal, un 7. Tinaja exquisita. La única precaución en invierno es dejar la estufa a fuego bajo, ya que el calor se concentra muy fuerte en el segundo piso.

My stay was replete with issues. The volume of my TV did not work. The electric outlets in my room did not work. When the housekeepers cleaned the room each day, they never left towels. So I had to call reception two days in a row to request them, the phone ringing off the hook because the reception staff don’t pick up if they are talking to a guest in front of them. Reception needs more staffing. Some of the employees ant reception were rude and argued with me about certain things. Unacceptable— need better customer service training. Only staff member who was remotely professional was Jose Alfredo who helped me change rooms. I would never stay here again.

The room is a bit small, the breakfast is good, and free parking is available. The lake view is beautiful, and the town is convenient for eating and hanging out. It is a more convenient place to stay from the surrounding attractions.

This hotel was a downer! The location was fine, that was the only positive. Despite the listing on Radisson and RocketMiles saying so, there was no restaurant. No bar. No room service. No business center. The pictures clearly don’t show that this is an old hotel. Stained carpets and smoky hallways abound. The staff at the front desk seemed way too interested in their mobile phones than in guest service! Check in was 3:00pm, which was fine, but there was clearly no early check in. We had lunch, came back at 2:50 and were again told NO. Then 10 minutes later, our room was ready. We asked the housekeeper when we saw her and she said the room was ready a few hours ago! We were assigned room 412. We went to the fourth floor and the rooms were 400-411. No such room after searching and searching. When we went back downstairs to inquire, he matter-of-factly said: “Oh, 412 is on the third floor and up the stairs in the back”. Wow! Intuitive and would have been nice to know. We had to “book” our breakfast time even though it was a buffet. We arrived at 7:30 and the tables were not even set. It is unclear why we had to schedule. Overall a disappointing stay.

Beautiful, cozy, beautiful and impeccable rooms. Highly recommended. Large and modern bathrooms, with appliances for the elderly who require them. Super well attended. Staff very concerned about serving passengers very well. It has a Restaurant in the front, called Cambalache, with meat and fish, all exquisite. You have a 20% discount on the entire Restaurant, because you are a passenger of the Hotel. You have the beach across the street. The breakfasts are fantastic!!