Odkryj pobyt w mieście Plymouth

Thought I would say a few words about The Imperial Plymouth. Had a family event at short notice and was looking for a hotel centrally based in Plymouth with parking and good value, well i found it with The imperial Plymouth. I contacted reception and asked about late arrival, Rachel could not have done more, she left a key , took photos and sent instructions how to access my room. The room was in fact a fully self contained unit with cooker kettle microwave etc AND was very clean with all tea coffee provided. I will only ever stay in this hotel when visiting Plymouth. Lovely location, lovely room, I arrived at 2am and woke to late for breakfast, at 10am i hot a knock on the door and received a sausage sandwich the lady Rachel had seen i had missed breakfast and brought me something to eat. Fabulous staff. Fabulous service. An excellent customer service team. And excellent hospitality. Thank you Rachel. Thank you The imperial Hotel. You really did go the extra mile. Best wishes Steven Thorne

Boringdon is a very nice hotel but our experience was more 4 than 5 star (except for the dinner which was exceptional in taste, presentation and service). We booked a stable room Mayflower Dining experience package for the final night of our honeymoon. We booked the exact same package two years ago and the room was far smaller this time although the bed was very comfortable and the fresh milk in the fridge was a nice touch. The room itself did look quite tired with marks on the walls and the bathroom in need of a refresh, but it was clean and comfortable (just not what I would call five star). Staff left a card and a mini bottle of gin for us in our room to say congratulations which was lovely of them. The staff were all lovely and always available to help. The dinner was excellent and the beef fillet was the best I have ever eaten (and I've eaten a lot!). Cocktails were delicious too, and the Canadian ice wine suggested to go with the apricot tart for dessert matched very well according to my husband. I myself am gluten free and there were plenty of options for me on the menu. The beef wasn't originally available as a gluten free dish however I requested to see if the chef was able to make it GF which wasn't a problem at all and I'm so glad I did because it was incredible. The kitchen made us some ganache chocolate coins as a celebration of our recent wedding which was so kind. The breakfast unfortunately did not live up to our expectations and was nowhere near as good as it was two years ago. This time we had breakfast upstairs in the Spatisserie. We were seated right next to a very large window with no blind or curtain and the table became unbearably hot (in October!!). We had to leave mid meal because of this. We did ask to move but was told it wasn't possible. Service was incredibly slow because there weren't enough staff. The ones who were there were working hard but they needed an extra pair of hands. I was also sad to see that the two course breakfast has now become a buffet + one menu item. For me, as someone with allergies, I actively avoid hotels with buffets because they are not safe for me. Staff know this because before I even asked if there was an alternative to the buffet they told me I'd have to sign a disclaimer form if I wanted to eat from it (I didn't but they didn't ask that). This made me feel like they don't accommodate allergies at breakfast and I felt a bit like a second class hotel guest. After requesting if there was anything they could do, I was given some Greek yogurt and fruit directly from the kitchen, which was nice. Our toast never arrived and we left 45 minutes after it had been ordered. It's a shame that the breakfast left us feeling as we did because up until then we had enjoyed our stay although we had already discussed how it wasn't quite as good as our previous visit. The spa is lovely but was very busy. We did manage to get a lounger but lots of people didn't, so bear that in mind when visiting. The

What a lovely place. It was old yet modern, rooms were very clean. We had a family room which had a separate-ish room that our children slept in, along with an en-suite bathroom and dressing room. The freshly cooked breakfasts were exceptional, and you can choose what you want. It was a stone's throw from the Hoe and 15 minutes walk along the Hoe to the National Aquarium, which was the reason we visited. The staff were very friendly, the beds were comfortable and it has a licensed bar open until 9pm with a quiet and comfortable drinking area. It was 20 mins walk from the station, I would highly recommend it.