AAlexander FPositives first. Accommodation is quite good - convenient location, basic but comfortable room. 2 bottles of water a day and fresh towels. Not so good - staff don’t always clean the room (and refresh the towels and daily water), even when you leave the sign on the door requesting them to clean it. My stay was utterly soured, though, by a bad experience on the last night/check out. During the night, the air conditioner, which is hung very high in the wall (almost at the ceiling, strangely), started leaking badly. Water damaged some of my belongings, including electronic cables, and soaked my clothes, which I had to have washed elsewhere to remove the damp smell. I didn’t complain, though, as these things happen and, until this point, I was really happy with everything, so it wasn’t worth causing an issue over. However, when I was walking to the bathroom holding my room key, which has two plastic tags on it, I slipped in a puddle of water from the air conditioner. I smashed my back on the floor and, luckily, broke my fall with my hand which was holding the key. Part of the plastic broke but the key was still in perfect working order and the plastic bits were only particularly chipped. I went downstairs to mention this and I was told it was fine. When checking out an hour or so later, the staff attempted to withhold 650B of my 1,000 deposit to penalise me for the small bit of damage to a piece of plastic. I was honestly gobsmacked! I mentioned that I had (a) fallen purely due to a huge puddle of water caused by their malfunctioning air conditioner, (b) damaged my back in the process, (c) had some of my belongings soiled with dirty air conditioner water and (d) broken a bit of the plastic off the key fob while falling due to a fault in the room. I had to stand my ground over being fined for an accident that was, to all intents, caused by faulty equipment. THEIR faulty equipment. Eventually, they took 300B from me. I didn’t have time to argue as I had a ferry to catch. But I made it clear that I was absolutely furious to be charged for a piece of plastic that would cost 50B maximum to replace. Long story short: an APPALLING experience but the place itself is fine, if slightly overpriced.
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