Odkryj pobyt w mieście American Fork

The location is slightly off, a little below the highway intersection, but it is convenient to travel. There are no other packages around. Fortunately, including breakfast, you don't have to go out to find breakfast.

Great room. Had the studio room with kitchenette. USB ports a plenty. Hard-wired Ethernet. Large swivel TV. Great shower. Excellent.

This time we all lived in a BW hotel chain. It feels very good. The bathroom and the washing place are separate. It is very convenient. I will continue to live in the United States.

I've stayed at the tru for a little over two weeks now and can honestly say this has been the best experience I've had staying at any hotel in the past 7 years Ive spent visiting the SLC area. Ive never had an experience bad enough to leave a negative review but also never had a stay that was exceptional enough to justify taking the time to praise a stay. The first couple nights, there were some issues with neighboring guests, which is going to happen sometimes. However, what sets this place heads above other stays was response from the staff. It was nothing short of exceptional, especially in this day and age where customer service seems to be in a free fall. Instead of the basic attempt to call the room and then basically ignore the issue they went up after there wasnt a response and addressed the issue. All of the staff are sincere, kind and clearly demonstrate a desire to make the best experience for a guest possible. After speaking with the manager its clear that they have an actual LEADER. Breakfast setup feels clean and the food, while nothing to write home about, is decent and properly cooked.

I reserved a single king with a sitting area a month before the trip. When I checked in was told they were sold out and they had upgraded me, but unfortunately that was a lie as they gave me a double queen room. On top of that, the rRoom was outdated compared to the rooms my two coworkers were provided. The worst part, however, was that the toilet wouldn't flush. Seriously. The toilet was broken. So, I called the front desk only to have the phone ring almost 30 minutes with no answer. Finally went downstairs to find a woman at the front desk with the phone ringing from someone else. I asked her why she wasn't answering the phone, only to be told she was ”busy” and couldn't answer the phone? Um. Ok. I moved on and explained about the toilet and was told that 1) no one could assist that night, would have plumber come tomorrow and that 2) they were sold out and had no other room to move me to. Thankfully I was able to call my husband who is a plumber who walked me through how to manually flush the toilet as needed. So I told the front desk person to tell the plumber that the flapper is either too big for the toilet or it could be broken. I spent the evening manually flushing the toilet. On the second day I returned to the hotel and asked if the plumber had came and was told yes the toilet is working fine. When I aked specifically what was done I was told they shortened the chain. When I get to the room I try the toilet and it does the same thing and isn't working. When I went back downstairs I asked to see the manager and was told they work 9 to 4pm. Not helpful when I leave the hotel at 8am for work and return around 5:30. Meanwhile, I had a case of equipment that had been delivered to the hotel for my arrival, and now needed to ship it back. It had a prepaid label and just needed for UPS to pick it up. When I brought it to the front desk I was told that UPS doesn't come to the hotel (how was it delivered then???) and was handed directions to a UPS store because my phone was on 6% charge. I arrived at the location provided and guess what? no UPS store. Thanks to a nice local I was able to find a UPS store about a mile away and get back just in time to the hotel to leave for my evening event. Followed by one more night of manually flushing the toilet and not sleeping from the sound of running water. The morning I am checking out I FINALLY got to meet the Assistant Manager Tanner. He didn't even want to sit down at first to hear what happened, but finally did as I didn't want to stand and broadcast everything to the entire hotel. He tried to tell me that the front desk personnel said they tried to offer a different room, but then agreed that yes they were sold out. How does that work??? He then informed me that the hotel room I was in is now going to be blocked from their available list until it gets fixed. At least they finally did that! Then I told him about front desk telling me that UPS doesn't pick up at the hotel and he looked confused.