Odkryj pobyt w mieście Des Moines

This was one of the worst hotels I've ever stayed at. Our first room had a ”view” of the atrium (and I use that word generously), meaning that we would need to keep the curtains closed at all times. We didn't keep that room for long though -- not after discovering more problems (no soap in the bathroom, somebody's ice packs in the refrigerator and worst of all WADDED-UP DIRTY CLOTHES IN THE DRESSER). I called the front desk about the problems and they said they would inspect another room so we could move. Thirty minutes later, our 2nd room was only slightly better. We wiped down all the surfaces with Clorox wipes and saw that the bathroom counter was especially dirty. Basic things you need in a room were absent -- we had only two hangers in the closet, and no luggage rack. Both rooms' sinks and bathtubs were dated and rusty. Someone else in our group rushed over to Wal-Mart to buy flip- flops because she didn't want her feet to touch the bathroom floor or tub. Way, way overpriced at $154/night including taxes. If we hadn't been stuck at this property because of a group reservation, we would have asked for a refund and bailed out.

This review is about a month and a half late but better late than never. My partner and I were in town for a family emergency. Upon arrival we were greeted and checked in by Charlie, whom we later learned was just in Des Moines to help out. Charlie was phenomenal for the entirety of our 4 day stay. He was very welcoming and professional - when the rest of my family came over before we went to the little restaurant/bar downstairs Charlie took the time to give us a little tour and history of the building. Not only is the building history very intrigueing but Charlie did a great job of making us feel right at home. We also learned a little about the hotel company and are looking forward to booking a stay at another venue soon. Highly recommend the hotel- very cute, and cozy. The barista in the morning helped us with coffee and was very nice. The service at the Restaurant/bar was a little slow but we also came in toward the end of the night so I'd assume everyone was just tired and ready to get out of there. Overall 100% - I am originally from Iowa and will be staying at the Surety Hotel for all future return trips.

Stayed at the Hotel Fort Des Moines during the week on business and it was a wonderful stay! My king room was modern yet elegant, spacious, and the bed was very comfortable. Our group also had an evening gathering at their Reading Room and adjacent Study where the food served was 10/10! There doesn't seem to be a ton immediately around the hotel by foot, but we did land at the South Union Bread Café for lunch and it was delicious. I would book another stay at Hotel Fort Des Moines!

We had an amazing experience from the minute we walked in the door. We had been playing since April and traveling most of July with our daughter’s basketball program and this was our last stop. The staff was so accommodating and helpful. They offered us shuttle service, help with our luggage and tips for what to do around town. And that was just within the first few minutes. The hotel is beautifully renovated and in a great location. I highly recommend staying here and can’t wait until we can come back. Thank you for the hospitality!

We had a weekend visit with family. Modern, very clean hotel across the street from Drake University. Near some good restaurants and at least one coffee house. Easy to drive around town. We had a suite that slept six with a small kitchen. We really used the fridge and microwave. Fold-out sofa was comfortable for me, with two queen beds. Shower could have used more power. We never tried the breakfast. My middle school nieces liked the indoor pool. Pretty quiet for the most part, but was getting crowded on the weekend. Appreciated the security features, such as no way to access elevators without room key. Staff were very helpful. Easy check in.

Plus side.. they let us check in early, the pillows were nice. However, there were no cookies when we checked in because they had no dough which made me angry because I love my cookies. After my friend took a shower the shower handle broke off. I called front desk around 2:15 and was told maintenance would be there in 25 minutes.( I explained that I needed to shower and be somewhere by 5. ) I called around 3:15 and was told that maintenance was there and was on 4th floor with a construction issue. I again stressed that I had to take a shower and the guy at the front desk did go get the 1 maintenance man I guess they have and brought him down to fix the shower. The maintenance man said there was no reason to switch rooms and I told him as well I needed to shower to be somewhere by 5. He told me as I was walking out of the room if I would move he could hurry and go get the tools he needed. But besides that he was nice enough. Finally @4:10 I went to the front desk and told them I needed a room to take a shower and he was nice enough to let me shower in another room. He said the girl on the shift before him should have immediately offered me a new room. Well that didn't happen. Also, they do not tell you when you check in the pool is out of commission again because of the 4th floor construction and I again was told the 1st shift girl should have told us we had access to the adjacent property. I was just told there was no pool. Also I am not sure why I had no internet password. I am a hilton member and I would not recommend this place. Pretty bad experience.

Had an early morning flight out of DSM so I booked their Park Stay Go 8 day program. It turned out to be a very good decision. First off, check in upon arrival was a breeze. Aside from the usual process, I was asked to fill out an information card about my car, which I was going to leave in their lot for 5 nights. The room was clean and spacious. Amenities were modern. A very interesting fact is that the bed was a Murphy bed! I found out because I noticed the intriguing design of the bed and decided to explore. I had always wanted to try one, so this was awesome! I also liked the unique central zone under the “Holidome”, which houses a pool, lounge chairs, etc. The next morning, the hotel shuttle bus brought me to the airport, which was only around 5 minutes away. Upon return, I called the hotel and the shuttle came to pick me up within 10 minutes and I was dropped off right beside my car.