Odkryj pobyt w mieście Huntsville

My spouse and I took a mini vacation to Huntsville over a long weekend in May-June 2024. We've stayed in several Huntsville-area hotels over the years, but this was our first time at the Homewood Suites. Overall, we liked it. The check-in process went okay for us, but we were a bit surprised by the late check-in time of 4:00 (usually we're used to a 3:00 check-in). We arrived a few hours before 4, so our room wasn't ready yet and so we had to kill time doing other things in Huntsville before we were able to return and check in. Not a huge deal, but it was just a bit inconvenient. Overall, this is a nice property. We heard that it is undergoing some renovations. Our suite (#425) was pretty nice, but we could tell that there were a few things that were outdated. We had breakfast one of the mornings during our stay, and it was all right. We can't it was great, but it was adequate for one morning. This hotel has an outdoor pool, but we didn't have time to use it with everything else we were doing. Parking is free and is available at the garage which is adjacent to the hotel. Overall, we had an enjoyable stay.

We stayed here for one night, passing through on our USA tour. We really loved the place. Reception employee was very friendly at check-inn. They provided us with a litte gift bag (water and mints). Parking place are plenty and free. Location is not very central, but a 20-30 minute walk to downtown. You have to cross a big road, but do-able. Our room was very spacious, there is a room divider which separates the bed from the coach and desk. Coach can be opened to a spare bed. The bathroom is modern, toilet is a separate space. Small minor is the shower was leaking water, we mentioned it at check-out. Breakfast was nice, not too excessive. Overal; nice stay and we can recommend it. Enjoy your stay.

I was excited to try my first stay at a Hilton Garden Inn in Huntsville. Unfortunately, it will be my only stay at this hotel. Due to my Diamond Member status, I was offered a free upgrade to my room before I arrived! I was excited about it because it never happened before. However, my “upgrade” came with a broken refrigerator and inoperable jacuzzi! And when traveling with items needing to be kept cold, this was unacceptable. The jacuzzi was the “upgrade” but I never got a chance to utilize it. I hoped that by twisting the dials, checking the plugs, and wishing a little bit, that the fridge would be working when I returned from dinner….. it didn’t work. I knew calling the front desk was going to be fun. (Sarcasm!) Approximately 5 minutes earlier, I walked in the front door after dinner and saw the front desk employee sitting on her chair between the office and front desk looking like she couldn’t wait to go home. When I approached the desk, and stood there for a minute, she looked up and I was greeted with a look of “why are you bothering me!” I asked for two waters, which was then met with resentment, because she had to get up (I feel like). I was then met with an interrogation about the waters, and if I had gotten some before at check-in. The whole situation was rude and uncalled for. When I called Michelle at the front desk to talk about the fridge as I now knew it wasn’t working at all, I could tell that I was bothering her (once again). I told her the problem and she stated she would TRY and find someone to fix it. She also asked if it was plugged in… lol. Why would it NOT be plugged in? I then requested a room change, but she said she would find someone first. I told her this was supposed to be an “upgrade” to my original room and that was met with a “whatever sigh” and “I’ll call you back.” I was not pleased with the interaction as I’m sure no one would be. Approximately ten minutes later I received a phone call that no one could be found and I would get a new room. (I believe my original room - No upgrade). “Just come down and I’ll get you new key cards.” When I went to the front desk for the new key cards, I waited patiently off to the side as she dealt with another customer. As she was working she looked over to the side, saw me (and recognized me from the early interaction), rolled her eyes and said “here you go” with an attitude. Again, like I was bothering her. I finally got to my new room, and was able to “relax.” Other issues in this room included the bathroom was dirty, their were reddish-brown stains near the trash can and on the wall (you make up your own mind on that substance), the shower was sub-par with weak pressure, and the light to the thermostat wouldn’t dim. (I finally removed the whole thing from the wall at 0400). The entire stay wasn’t worth it. From the stay itself to the employees, I really expected more from Hilton. Save your points and your money! I’d like mine back!

We had planned to spend one night here before a 6:15 am flight, but a once in a lifetime winter storm resulted in a four night stay. The hotel has a great staff, comfortable and quiet rooms, and a good location for airport travelers. I cannot compliment the staff enough during our stay. One thing that guests should be aware of, the hotel restaurant is only open from 5:00 pm to 9:00 pm due to covid. I had turned in my rental car, so leaving the property for a meal was limited. There were some prepared breakfast items at the front desk. The only other food options is in the concourse food court which is inside the secure area of the airport. A helpful TSA employee suggested we ask for a gate pass from our airline which we did. You can also go through security if you have a boarding pass. The hotel restaurant was good, but we were looking for a little variety since we were stranded for four days. This hotel is a great option if you have an early morning flight and wish to stay at the airport.

As hotels/Inns go, this Marriot was nice, but it was the people who made this place feel like a home away from home. From the young guy with the longish hair who warmly welcomed us, to the room organizer whose name started with D and who was an absolute joy to chat with, to the smart, sweet woman with a beautiful shock of gray who said goodbye to us, we were more than comfortable and happy with our experience. The room and grounds were clean and pretty, and we’ll definitely stay here every time we come back to Huntsville!

AnJalesa at the front desk was wonderful! From the moment I checked in, she made the experience seamless and welcoming. Her professionalism and warm demeanor made me feel right at home. She went above and beyond to ensure that all my needs were met, offering helpful recommendations and quickly addressing any questions I had. It’s clear that she takes great pride in providing exceptional customer service. Thanks to AnJalesa, my stay at Hilton was even more enjoyable. I’ll definitely be back!