Odkryj pobyt w mieście Madison

The suite I lived in was perfect in all aspects, the details were perfect, the front desk, restaurant, room hygiene service were very good, warm and friendly! The surrounding environment is also very beautiful! I like it very much, I will choose this one in New Jersey in the future.

The management here deserves the lowest possible rating. I arrived here on July 5 for a 4 night stay with my daughter and disable son. He requires a wheelchair for ambulating. My reservation was made well in advance. We were visiting family in the area and looked forward to outdoor pool time. On arrival there was a man at the entrance who I assumed would help with baggage. He disappeared into the building. My daughter and I helped my son into his wheelchair. The wheelchair was in the trunk and we had to remove the luggage to get it out. We made two trips into the lobby got to the registration desk. It was warm in the lobby and now saw fans at the desk. I inquired about what was going on. We were then told the ac was down and had been for three days. I told them I couldn’t stay here . They offered to cancel my reservation and handed me a paper with two hotels listed. One not a Hilton and in Elizabeth. The other in Parsippany at an Embassy Suites now a Hilton brand. I asked them to call and see if there was a handicapped accessible room. They said we can’t do that you go do it yourself. After protesting that was not good customer service the clerk helped me out. I also inquired why I had not been informed earlier about the lack of air conditioning. I had received a message that morning welcoming to the hotel as if nothing was amiss. The reservation got made we went on our way. Not one person offered to help us get the luggage and the wheelchair back to the car. To add insult to this about an hour after we left got an email informing me that the ac was down and offered to cancel our reservation. I am a Hilton honors member. When I travel I stay at Hilton. What a disappointment. Much of this could have been averted with proper management.The lovely Short Hills Hilton where I stayed and dine several year ago is not the same. Hilton you are not well represented by this facility.

1 star is generous. The general manager of this roach motel, Jasbir Singh, is a shady, lying, vile slum lord. His own employees told me that he's notorious for forgetting what he's said and lying to guests... I experienced this first-hand. I called to check availability. I spoke to Jasbir, who confirmed his name during our conversation. I asked for a military rate. He said they don't have one, but he'd give me a courtesy discount price of $452.76/week. I reconfirmed his name. The next day, the woman with whom I checked in called Jasbir to confirm the discount he'd promised me. He told her he didn't remember having such a phone call. She gave me the discount anyway. A week later, I went to the front desk to pay for another week, but was told I'd need to speak with Jasbir to get the same discount. The woman told me to not pay anything until I speak to him. However, Jasbir was never around when I was told he would be. This happened when I tried to pay the next week, too. After I'd been there 2 1/2 weeks, another manager called to ask when I am planning to pay. I told him about Jasbir's discount, and just like the women two different times at the front desk, this manager told me to talk to the elusive Jasbir Singh. That same day, I finally found Jasbir. Trying to be a succinct as possible, my conversation with Jasbir went as follows: He yelled and screamed and told me he never spoke to me on the phone, blamed his employees for making mistakes, and called me a liar -repeatedly- for saying that he and I had a phone conversation he'd forgotten about. HE SAID HE DOESN'T GIVE A MILITARY DISCOUNT BECAUSE ”I DON'T GIVE A SH*T ABOUT THE MILITARY.” He demanded I pay the full rate for the past 1 1/2 weeks I'd been trying to track down my discount, which I refused based on what he promised (and principal). When he knew that he had no more cards to play, and I'd proven that he'd made a mistake, he even threatened to call the police. All of this unnecessary drama because he either forgot what he'd told me or he did a bait-and-switch. Judging by the unprofessional manner by which he addressed my issue, I think it was the latter- he was just trying to get me to pay significantly more for the 1 1/2 weeks that were due- the 1 1/2 weeks that I was lead to believe I'd be paying the rate promised to me. An hour after this conversation, I went to the front desk to retrieve a package that USPS confirmed was delivered earlier that day. Jasbir refused to give it to me. Jasbir Singh is a deranged little bald man. 2 other guests have told me that this establishment either did the same thing to them or to someone they know. The place is also constantly under-staffed. Jasbir Singh is a dirty, lowlife swindler. Record every conversation you have with anyone at this place, and DO NOT EXPECT THIS BUSINESS TO HONOR THE PRICE THEY GIVE YOU.

The hotel room is large and tidy. But it probably has something to do with our weekend stay. There were people playing super loud speakers upstairs or in the rooms next to each other very late at night, and the guests staying there were very mixed. It should be a low-end Hilton hotel, and the price is okay