Black Hotels Cologne

A bit too far away from the city Center. Apart from that beautiful hotel

We stayed at this place for 3 nights while on a tour through Germany. First things first, we loved the look of this place and how trendy it was but sometimes pictures can be deceiving. So, lets get going! ARRIVAL & CHECK IN - Part 1 We arrived by Car from Amsterdam and came a few hours before check in. We thankfully where able to leave our luggage but not able to check in as the room wasn’t ready. The car park is quite ok and well priced, it’s not totally secure so be sure to remove all your valuables. On arrival we had to wait 10 minutes for anyone to actually come to the desk and then he did come, his English skills where quite challenged even though this venue is a hotel. ARRIVAL & CHECK IN - Part 2 After spending a few hours in Cologne we finally came back to the hotel for the real check in. Again, we needed to wait to be seen for 5-10 minutes and we had the same issue with English skills. We were asked to pay a large proportion up front (so be prepared). There was no breakfast service due to COVID but they did offer Croissants on the main desk in the morning. They also offered a glass of bubbles on arrival but this was really an afterthought not to also mention the glass was filled like 1/3 of the way. THE ROOM (Number 1) On first impression, the room is quite cool and very different from a normal hotel however don’t be fooled by first impressions. - There aren’t enough plug points in the room and positioned in random places. - We had no coffee capsules for the Nespresso machine. - The air conditioning unit is a mobile one where it position in the room didn’t make sense due to the plug positioning and the windows (see the photos) - Our room didn’t have an outdoor window/natural light therefore we had some communal hall which anyone could walk through (shared by other rooms) and wasn’t SECURE at all not to forget we can hear what everyone else is doing. WHEN THE FUN BEGAN! - I go to reception and mentioned we have no coffee but also i need an extension cable for the AirCon because where it is currently positioning I will get sick with having it blow directly on me. I was told, we we don’t have a long cable but we will check out technician and let you know (that never happened) and here is your coffee. Ummm ok! Can I also take an Iron please (see image!), next morning we get set to leave the hotel and I go to use the safe (see photo) and enjoy a day of exploring. THE ROOM (Number 2) So we return to our hotel room after a long day at 21:00 - Oh the room hasn’t been cleaned? But we clearly requested it! (See photo) After speaking with reception, I explained the situation the FOH instructed me on how to request the room was cleaned and told me that someone wouldn’t be available until the next day. They kindly offer to upgrade and move us to the Manhattan room which is their best room (Room 52) Which was very kind of them. So at 21:20 we both pack our stuff and move to the new room…it looks very nice however we notice a smell of c

Place was quite nice man that worked later in the day a very nice and helpful

Hotel was nice. Not as great as it looked in the pictures but we still had a nice time

TipTop

Very cool hotel

(Photos only)

Ein absolutes Highlight in Köln. Die super Lage, das tolle Design und eine angenehme, komfortable Ausstattung überzeugen voll und ganz. Parkplätze sind in ausreichender Anzahl vorhanden. Die Mitarbeiter sind immer ausgesprochen freundlich und hilfsbereit. Kurzum: Immer wieder gerne!

Kein Warmwasser vorhanden, was für ein ökonomischer Zufall! Konnten weder die Dusche, noch die schöne Wanne benutzen. Der Geschäftsführer konnte sich auch nur entschuldigen. Weder eine Entschädigung noch eine Wiedergutmachung... NIE WIEDER!