X.O Art House

Due to an error in our booking we ended up at this hotel for three nights. Communication is somewhat challenging even with google translate, most of the time there is nobody present other than a security guard who does try to help but finds nobody answers his calls when he rings people for support, the superior deluxe room we had paid for was next to the main road on ground level and had the breakfast room directly outside the door meaning sleep past 545am was challenging. Earplugs were provided. Rooms are clean, staff when present are friendly, breakfast is ok, the egg chef is very friendly and kind and made our stay much more pleasant. Essentially it's an average hotel with comfortable beds. Location is reasonable.

Great property! Fantastic location on a quiet street, but close to all Cusco's attractions. Super clean and charming decor. Staff super friendly and very helpful. Definitely I would recommend this pla e to my friends and family.

Great, friendly and professional staff. Great location - close to main attractions, shops, restaurants.

Giovanni was an excellent host. He asked if we wanted suggestions for dinner, made reservations for us and walked us to the corner. He showed us how to use the heater and which faucet was hot and cold. He gave us a map and marked key locations.

Beautiful former home with enclosed courtyard and attentive staff with made to order eggs and breakfast bar. Giovanni gave great advice on restaurants and sites.

Beautiful hotel in the heart of the city, lovely staff and the owners are on hand 24/7. Excellent breakfast, massive clean rooms. Will highly recommend. Ideally located for the main square and all the cultural buildings. Plenty of bars and restaurants nearby too

We stayed here before and after our Mountain Lodges trek to Macchu Picchu. Rooms were adequate, beds comfortable and staff were helpful and pleasant. Night guard was very helpful. Breakfast was ok as long as you take the initiative to order eggs to your choice.

The hotel is boutique and artsy. It is very uniquely designed. However, don’t stay at this hotel if you are looking for quiet, comfort and service. The hotel is a 3-star at best. Our original reservation was with El Mercado but Mountain Lodges of Peru (the owner of XO and Mercado) moved us to XO Art House because the El Mercado closed-down at the last minute. The interior court yard is used for breakfast, group gatherings and evening meetings. It echoes. Some rooms are interior only and the windows overlook the courtyard - these rooms are very loud. If you book this hotel ensure your room has exterior windows - the road is a side street and quiet. We had an interior room and it was very loud. On one night we had no hot water for showering. It was very cold. Also, the heating in the room is not great and inadequate in the winter months. The breakfast buffet is very cold as it is served in an open air courtyard (8C to 10C in the morning). There is no room service for food/beverage. Please note there is no desk service after 6pm. You are in this hotel alone in the evenings and overnight. You have to call a local phone number for help but they are not prompt/responsive. For example, rhey didn’t return our message requesting help for the safe which was locked and unable to be used. There is a security guard after hours that controls access to the hotel, which you need to ring a door bell to get access. Side note: We were going to stay at this hotel after our trek/expedition, but on our return to Cusco we decided to stay at another hotel, despite having already pre-paid for the night.

The staff is exceptional. They treat you like a family member which is a wonderful thing when you travel alone and happen to get sick. The place is cute and close to everything you want to do and see in Cusco.