San Agustin El Dorado

We liked the hotel very much as they were very well organized and professional. Location is the best, 5 minutes from plaza de armas and from all other major attractions. Room was clean, extra heater was inside the room, bathroom was clean and everything worked perfect. As we had our room on the inside, our room was also quiet and no traffic could be heard. Breakfast is very diverse and it even starts from 4am...you can have a snack before you leave for a trek. Totally recommend!

Pretty Nice

預訂錯了日期，到前台後，前台告知讓我在系統裏取消，現場重新付錢就好了，結果事後不給取消。酒店環境較差，衞生狀況較差，早餐很簡陋，服務人員態度一般。

スタッフ全員が親切で、快適に過ごせました。寒かったので毛布を借りることが出来て大変助かりました。また機会があれば利用したいです。ホテルのフロントの自由に飲むことが出来るお茶の用意も良かったです。

Hice lavar una camisa y quedó mal lavada

I would say this is a 3.5 star hotel. It's 2 or 3 blocks from the plaza. Close enough to walk almost every you need to be for tours, but far enough for a good night’s rest. This, like other buildings in Cusco, is older & dated, so if you are expecting luxury, go stay at a “5 star” hotel outside of the plaza. Room was clean, bed was comfortable enough, had a safe, and space heater. Their daily breakfast buffet was great. I was on 2nd floor, so I could hear the lobby and restaurant when there were crowds. I recommend a higher level room if noise, for a little bit, bothers you. There’s no clock/alarm in room; just use your cell phone as one. Can you hear guests above you getting ready & closing doors at 3am? Yes, and it’s like that everywhere else that has tours starting that early. Overall, for the price and location, this was great for a solo traveler.

I was traveling with a group, and two of us made reservations at the San Agustin El Dorado through *******. During our check in on 3/14, the woman at the front dest was dismissive and rude, particularly to a friend checking-in alongside of me. She was unable to locate my friend's reservation despite our providing confirmation emails/codes from *******. She eventually provided a room key, and we thought it was resolved. The next evening however, we returned from a day hike to find my friend's room door completely open with her belongings exposed to the hallway. These concerns were immediately dismissed by the same front desk woman, who continued to harass my friend about being unable to locate the reservation, demanding additional payment for the room. My friend had to spend the last two days of our trip trying to work things out between the woman and *******. Eventually a different front desk clerk was present and was able to resolve the issue and find record of my friends reservation, which should have been the end of it. However upon check out, the front desk woman was back on shift and demanded my friend to pay the full room rate before she could leave (despite email receipt confirming that she had already paid). Not knowing what else to do and needing to get to the airport, my friend paid again for the room, and the woman had the audacity to sign for the charge herself. Appalling service from that woman overall. I wish I had her name but she was not wearing a name tag.

This was our base to explore Machu Picchu. Very central location walkable to most places and safe. Money changers and local tour agencies along the street towards town square. Hotel was clean, comfortable and warm with rooms well spaced out. Rooms were spacious and came equipped with all amenities, bathtub, comfortable beds and a view of the mountain out the window. WiFi was good and there is a tea station at the lobby that is always open for all and a computer for use. Hotel has a lift and a gift shop inside. Breakfast was acceptable but always need topping up as only limited quantity is put out each time.

Rooms are very outdated. I've stayed her twice and on both occasions, I specifically requested a double bed room because I have chronic pain and have found that a double bed allows me to get into a more comfortable position. However, on both occasions I got a twin room.