Znajdź Designer Hotel w mieście Kuala Lumpur

- Location is central and walking distance from Pavilion mall. But downside is that the roads are pretty jammed and calling a grab will mean a 20 mins wait at least - Room looks good and clean, and there is filtered water (tap) provided (note no plastic bottles given). However the showers are always flooded as drainage isn’t good. And I was in a room where the toilet faced the carpark and feels very exposed. I had feedback this and was given another room though it was a downgrade from what I had originally booked, but at least I wouldn’t be exposed when using the toilet

This is my second time staying at this hotel, and this time, I specifically booked an upgrade to the Grand Deluxe Room for a total of 5 nights. The location of the hotel is impeccable, and the room space is quite generous. However, considering the nightly rate of over RM800, the value for money is not high. The room facilities and amenities also leave much to be desired. It's surprising that a five-star hotel would only provide two bottles of drinking water and no coffee machine, only offering instant c⁷offee, as well as two tea bags, each of black and green tea. Furthermore, the handwash basin in my room was partially clogged, which resulted in slow drainage. I reported this to both the staff and the receptionist, but it still hadn't been fixed by the time of my check-out. Additionally, the windows in the grand deluxe room are completely sealed, so it's impossible to get any fresh air. When I requested a higher floor upon check-in, they initially assigned me to the eighth floor. However, due to noise from a family with children on the eighth floor and less-than-ideal soundproofing, I needed to change rooms due to a severe cold, their subsequent arrangement of the tenth floor. During my stay, I noticed a trend in which most foreign guests, especially Westerners, were typically assigned to higher floors. I hope this wasn't my sensitivity and that the hotel doesn't discriminate based on different ethnicities, especially given that I paid for my stay!

It was my 2nd time staying here and it was as pleasant as usual. The check in was very smooth and it took us 10 mins (probably bc we checked in during non peak hour). However, something could be done with the access card as it took us many tries to scan the card and press our room level. The waiting time for the lift was long. Initially the infinity pool has the KLCC view but this time, it was blocked by the other hotel which i believe is the sister company of the Face Suite. Overall a pleasant stay!

We've stayed here many times, especially over Xmas. In fact, we would have been one of the earliest guests when it first opened. The location is great esp with KL Sentral mrt within walking distance. The staff are friendly and helpful. We had a hiccup after checking in, 2x single beds instead of a double, but it was quickly fixed. Our only criticism is the rooms need to be given an uplift, showing their age. We will be back again.

The hotel staff and in charge of the room cleaning is really good and polite. Help to clean everyday and pack the cosmetics at the table for us. Appreciate it and it is about 5-8mins walk to pavilion, abt 5-6mins walk to aquatic klcc. You may bring umbrella in case it’s raining or too hot. Good location and comfortable stay. Thank you for the birthday cake arrangement and decoration.

The staff whether front line or room attendants all are friendly and greet us with a smile. Even the technician listened to our problem and solved it instantly. Location is very convenient except that area is always jam. So advise the travellers to set at least 2 hrs in advance for booking transport to airport because from hotel to airport needs 1 hr 20 mins. That timing excluded any jam in the city area.

The hotel is so huge but the price is affordable, cheaper than other 5 stars hotels. The hotel has upgraded my room free from premier king to suite! So happy cause we came to celebrate our anniversary. All is good but the aircond in the room is not too cool and the breakfast is so-so.

Great view! I could enjoy the twin towers right through the window. The facility was also good but it was little bit disappointed when we had a breakfast at the restaurant cuz of services but it wasn’t really bother me to enjoy staying. Other than that, everything was fine.

Exceeded Expectations. ⭐️⭐️⭐️⭐️⭐️ Robin, The Duty Manager has been exceptionally accommodating and helpful. Made me sign up for Fans of M.O. 🤩

It's all smooth since i choose booking hotel via the Trip apps. Don't be lazy to read a review and picture uploaded from others. Just a lil bit confuse when to check in, i'm driving to there, so, find The Intermark Mall, then go to the Gate C, you can park from level 4 and above. You'll find Lobby entrance lift, go to Level 1 to Hotel reception. After check in, you can see the lift to the hotel. It is not the same lift to the car park. Don't forget to endorse your carpark ticket at the frontdesk before you check out My check in was so easy and smooth. The staff greet me very friendly, as soon as they saw me walk in. The frontdesk manager who assist me, also was a good looking, humble, always smile, soft spoken, make customer feels comfortable ”Tenang Rasa Hati”. 5 star for you. While waiting, you will be given a Hilton Cookies, yummy ☺️ Then show your booking number and your ID, give your email and phone number and hallas your access card are ready. There's a mall down there. You can go for shoping, everything you need, just name it, pharmacy, saloon, money changer, boutique, and also a food's court. The bed, bathroom was very clean. Smells fresh, good and fragrance. The interior design just like shown in the TRIP. The next day, while i'm going out, the house keeping cleans my room just like before i've check in. He changed everything, towel, bathrobe, and top up more drinking water, tissue, conditioner etc, i like it so much... i gave him 5 star rating for this. My room so refreshing for another one more night. I like the way they separate the floor in the bedroom, so i don't have a problem to pray in here. Breakfast from 7.30 - 10.30am at 'Makan' level 11. Even i'm on my IF but it's ok, my cheat day, hahaha. There is a variety of foods you can choose, Asian, Indian, western, malaysian breakfast, pastry, salad, noodle, murtabak, tosei, fruits, cracker, everything was there. I'm not a picky person, but every hotel i go/stay, i will try their Omellete and here, i love it so much because there is so many ingredient you can add in, just name it, sausage, mushroom, cheese, etc. I have a realy nice and fantastic moment being in this hotel, and i will not hesitate to stay here again next time.