Hotele w Emeryville

It's an old resort hotel, and the room alone looks a bit shabby, but the bed is still comfortable. But when I went to the restaurant for dinner, I looked around and realized that it was indeed a resort hotel. When I had breakfast, the view of the yacht pool outside the window was beautiful. Parking is also very convenient. You need to swipe your card in and out of the parking lot. Coupled with the location of the resort, there are few outsiders entering, so parking is very safe. But you need to check in first, and then drive to the building where you live to unload your luggage, because there are four or five buildings in the resort, which are very large. The most noteworthy thing is that you must buy breakfast included, which is served from 6:30-10:00. A very authentic American breakfast. Everyone orders from the menu. The typical eggs benny breakfast, Omlet, and Oatmeal are all available, as well as coffee and orange juice. A serving is worth 25+ yuan including tax, so just give me a breakfast coupon, but because someone is serving you, you need to tip for breakfast. If you don't give it, you will be reminded.

I was extremely disappointed with my recent stay. I spoke w/ the front desk manager & with many other staff during my stay at this location. This turned what was supposed to be an exciting, exploratory visit to Oakland for house hunting, into a bit of a drag and disappointment. I have outlined some of my feedback below as I think this should be addressed on a larger level so that others do not have the same experience as us. First, I am FUMING irritated by how I was treated by the valet at this hotel. It happened twice in the same evening, with the same person. He was rude, talked down to me about how to speak to the valet staff about how I need my car to be parked, and had extreme attitude, after making me move my own car several times because he was overwhelmed. This is unacceptable. I have driven cars in hundreds of hotels both in and out of the U.S. and I am not about to be talked down to by a valet attendant. The hotel itself. This hotel needs help. The bathroom is dirty and broken down. We had a tile loose above our bed that made us nervous to sleep and the floors were pretty gross in the bathroom. It was an extremely warm weekend in Oakland and our room was so warm and the AC was not working properly. We had to call and have a fan brought to our room because we couldn’t sleep. Also we had a lot of issues with the television not working on the internet. So had major limitations on working Netflix etc. The hotel service. We needed plates and silverware for take out one night. We had been out house hunting until later in the evening and we called for plates/silverware. I took nearly an hour to get these items to our room and we had to call more than once. We also requested our room to be serviced on Saturday (we called earlier in the morning to double check they would be coming). We had a stain on our sheets we wanted changed. We arrived back at the hotel later around 9pm after another day of house hunting to find our room completely untouched and unchanged. It was so frustrating because we were exhausted. This time I decided to speak to the manager on duty (who was friendly and understanding) but again had to call more than once because of the delays. Our room did not end up fully changed until 11pm. We stayed in Oakland because we are relocating back to the Bay Area and wanted to check out the East Bay and in particular Oakland, Rockridge and the Oakland hills. This is nowhere near the welcome we expected and was a major turn off to Oakland. Ya’ll need to get it together.

The property i manage had damage as a result of the Atmospheric river on last Tuesday and a water pipe was broken by a fallen tree. Despite my best efforts the damage had still not been fixed on Sunday and a tenant asked if they could be put up at a hotel. I gave them two choices one of which was Holiday Inn. The tenant called the one on University Avenue in Berkeley and was told that there was a three day stay minimum. They were also quoted a rate 0f $209 a night. When I called I was told $169 a night and $159 a night with AAA discount and no minimums. I gave the girl my credit card and she swiped it and it was approved. All she told me to do was to give the tenants my AAA card number so I could get the discount when they checked in. My tenants went to the hotel and were told that there was no reservation either under their name or mine. I gave them the confirmation number given me by the girl who answered the phone. They found the reservation. Then they were told that they would have to give them their credit card so they could run it and pay for the reservation in advance of checking out ”just in case.” They were told if they wanted to use my credit card I would have to come down there that night, not the next morning, and have him swipe my card and if I did not come, he was going to kick the tenants out. Thus, I had to get out of bed at 10:30 at night and go to Berkeley. When I get there he tells me that he is going to charge my card that night for the two night stay. I told him I had already been charged and he said that he had canceled the charge because I did not accompany the tenants at checkin. Neither of us were told that I had to accompany them and being a business traveler I know that not to be true. When he gave me the receipt, he had changed the terms because I got new terms when he canceled the previous reservation and they had had an increase in demand. (The parking lot was only half full). When I asked for a copy of the receipt, which I was entitled too since he was charging me to check out before I even checked in, he refused to give it to me, telling me to ”take a picture.” I will never use this hotel again.

We stayed at this hotel at what must have been their busiest weekend ever due to UC Berkeley’s alumni/parents weekend. The hotel was packed but service was great. One standout moment was when we found out last minute we needed a cot in our room. At 10pm or so the night manager Izzy (I believe that was his name) was on hand to not only field every request for towels from multiple guests and deliver them himself but also deliver the cot to us. The big take away is that the manager did great but it seems like the higher ups really should have scheduled more people to assist on a night that was obviously packed at the hotel. But all in all great hotel

I’ve stayed here a few times now and TBH I’ve never really had any issues. The Front Desk are welcoming and very helpful. I can’t remember the girls name but she’s young and very pretty anyways she was very patient with me after she had checked me out and checked me right back in. It took the deposit money a few to hit my account again but she was willing and ready to work something out for me. One thing I do wish this Hotel had was some bacon sausage and eggs to their morning breakfast.