Mercure Hotel Plaza Essen

Excellent service

房間很乾凈 工作人員服務很好

房間面積很好，衞生很乾凈，辦理入住速度也比較快。

酒店服務很不錯，並且也非常好

步行可以到附近的博物館。價格合理，乾淨舒適

This hotel provides excellent service for the price. The staff is very friendly both at the front desk and during breakfast. The breakfast is good, offering both continental and hearty English options. There's a kettle and coffee/tea in the room, along with some snacks at the front desk. The rooms are spacious, with attention to those with limited mobility. The cleanliness is very good, with nice linens and amenities. The hotel is conveniently located near the train station. There's a stop near the philharmonic, but you can actually walk there as well. The parting gift was highly appreciated!

Very pleasant peaceful stay. Was given a room with balcony at my request. Cleaning staff did not leave a voucher (for opting not to get your room cleaned, you get a voucher for a free soft drink in the bar), but bar man accommodated me no problem. All staff very friendly!

Unfriendly front desk staff, the room was smaller than booked and had a smell, the complaint was not appreciated so the customer is not right at that hotel... Breakfast was nice and the restaurant staff were nice. Dont stay there if you need a gyn because it is not a real gym - a wooden building in the hotel back garden, and the 2 machines there dont work. There was no communication about ther out of service machines at check-in, 4 star hotel? I have never left a review for a hotel but i felt obliged to do so this time.

This is a really nice hotel at a decent price. The room was spacious and modern, the staff was very helpful and pleasant. I would definitely stay here again.