Grand Ion Delemen Hotel

Shuttle bus is ok and near to first world hotel. Room is spacious. Buy bus fare at hotel is rm7. online purchase for bus is rm6. Customer service is good. Tower 2 ground is the checkin and check out counter.

This hotel is a scam. If you do one thing right for yourself today, choose another spot to stay. Or at least read the Google reviews and figure it out yourself. I booked this hotel via Trip.com. The hotel obviously photoshopped/enhanced the images, as the reality of the rooms was putrid, complimented only by the rude and unprofessional behaviour/attitude of the front desk receptionists. A few sketchy interactions with this hotel that stood out from other "legit" operations below - 1. Reception asked for 150rm cash payment without receipt for early check-in, mind you we were 1 hour early for check-in 2. Reception called the manager when we asked to check out early and get refunded, who, after speaking to her manager, assured us they were apologetic and would give us a full refund via Trip.com; however, when we applied for cancellation/refund, they immediately rejected us. 3.When we were checking in, we overheard the receptionist aggresively telling a guest who was complaining about his room being dirty to go back to his room and wait for the housekeeper. We thought it was pretty weird at the time, but in hindsight, that should'ive been a red flag for us. Proceed with caution guys!

Book this hotel because of good reviews I found online. First we came 2hours early so we approached the front desk to check if we can pre check in. The lady (I didn't bother to get her name) told us cannot (like she looks very tired and annoyed of us) the service is very poor. Location is far from the main attractions booking a shuttle bus is not possible as you need to booked early it is 7RM one way. So this whole time we are booking grab which is expensive at night around 10pm only few drivers. For the room more look like an apartment amenities are so so toilet bath has grime. The worst hotel I ever checked in bed sheets got blood stains, towels got hole and the annoying part is we placed our towels on the floor to get it changed to our surprise it was folded and towel is wet obviously it was our towel used before we left the room. Not recommended.. Not worth the price we paid. Never gonna book this hotel again...